Everyone can benefit from good communication（交流）.【小题1】. Of course，we know that isn’t true，but this shouldn’t stop you improving your communication skills. Here are a few tips to help you become a better communicator.

【小题2】

Verbal（口头的）language is only one part of the communication—body language is another. If you once wanted to know how to tell if someone is lying，body language is the answer. Your body language tells other people what you aren’t verbally saying，such as if you are anxious，confident，confused，angry or in any other type of emotion or state of mind. If you become great at reading body language，it will help you become a better communicator.

Listen to others

Before you begin to speak，take a minute to see if anyone else has something to say.【小题3】 .Listening to others has many benefits，such as allowing you to learn new things or get the information that you may later need.

Think before you speak

Your parents probably have told you this since you were a child，but many people still do not take a moment to think about the words they are about to say.【小题4】. There is a time and place for all words and tones of voice.

【小题5】. You will have to practice your communication skills before you can become an excellent communicator.

   So let’s say that you’re sitting at a restaurant and when your food arrives, you take one bite and decide that something is preventing you from taking a second bite. No matter what the reason is, this dish is going back to the kitchen, and now it’s up to you to find a way to send it back politely.

First of all, the single most important thing to do when you’re sending something back is to do it immediately. If you eat half the dish before sending it back, the server and kitchen will believe that you really don’t need to send it back.

If a dish is too salty that it cannot be eaten, you should first let the server know what the situation is, and they’ll take it back to the kitchen and bring you a new one. Remember that it is not the server’s fault, so don’t take it out on them. Also, don’t be afraid that they’ll get angry at you, or someone will spit (吐) in your food. It’s their job to make sure that you’re satisfied, and if the kitchen clearly makes a mistake the server will be frustrated with the kitchen, not with the diner who has been served an inedible meal. A new dish will be cooked, and nobody’s going to spit in it.

There is, however, one example when you are sending back a dish which will really annoy both the server and the kitchen. If you order a pasta dish that contains pancetta but then send it back to the kitchen because you’re a vegetarian (素食者) and don’t know what pancetta is, and then congratulations because you’re one of the most unbearable types of customers a restaurant can have. A perfectly good plate of food is just thrown out because you don’t ask what pancetta is before ordering.

So the bottom line: Use common sense if you think that you need to send your dish back. If the kitchen do something wrong, then they’re on the hook for a new plate of food. If you do something wrong, then hopefully you’ve learned a lesson.

   Whether you're meeting a customer for the first time or interviewing potential new employees, making a great first impression is important.

Research suggests that fairly _______ first impressions are made as soon as within one-tenth of a second of meeting someone. Then how do you _______ you come across well?Apart from the _______ practice - dress smartly, shake hands firmly, make eye contact, you can do _______ to make sure you make a good first impression.

Making a good first impression will be a lot _______ if you understand what exactly a good first impression involves. Edwards, CEO of Science of People,suggests becoming _______ of how you want to be sensed before the meeting. “ _______ you get ready, think about what kind of people you want to _______ and what kind of interactions you want to have. ”

Add value to the _______ . If you don't have anything interesting to say, perhaps you can ________ not to say anything. Sally, the author of How The World Sees You, stresses why you need to ________ value to the conversation. ” You want your listeners to ________ the conversation feeling good about their investment（投入）of time and ________ . What can you ________ to the discussion? For example, has your  team recently learned a new ________ to connect via a conference call,or attract new customers? If you're not adding value ,you're just ________ time. ”

Forget about your personal schedule. It's going to be difficult to make a good impression if you're ________ in some personal schedule. Andrew, Director of Business Development, ________ dropping your personal schedule and ________ , being friendly and honest with the people who may be able to help  each other. Generosity is an attractive ________ and it's something special that people will remember about you.

   You should always prepare for an interview whether you are about to face a traditional question-and-answer interview or a behavioral interview. There are things you can do before a behavioral interview that will put you at ease,make you feel and look more confident and make you stand out from the competition.

The first thing you must try to do is determine what competencies（技能）the prospective employer is looking for in a candidate（申请者）. Carefully read through the job announcement even  if you've already done this. It usually includes clues about the type of candidate the employers are seeking. This information may simply be listed under job requirements or it may be hidden within the list of job duties. If it's the latter,you will have to figure out what competencies are needed to perform those duties.

Another way to learn what competencies the employer desires is to talk to a recruiter（招聘人员） if you get through one. You should also use your network to connect with people who know about the prospective employer and you will know what qualities he most values.

If you cant get definitive answers about the particular position for which you are applying, try to make some educated guesses about the qualities needed for similar jobs.

You can consult job announcements for similar positions to find out what qualities other employers are seeking.

Once you have figured out what competencies the employer wants, you will have to come up with specific examples of how you used them. Try to answer some of the sample questions that follow. Do not be unclear in your responses. You will have to give enough information to prove that you possess a particular competency.