Hundreds of people have formed impressions of you through that little device (装置) on your desk. And they’ve never actually ____ you. Everything they know about you ____ through this device, sometimes from hundreds of miles away. ____ they feel they can know you ____ from the sound of your voice. That’s how powerful the ____ is.
Powerful, yes, but not always ____. For years I dealt with my travel agent only by phone. Rani, my faceless agent whom I’d never met ____, got me rock-bottom prices on airfares, cars, and hotels. But her cold voice really ____ me. I sometimes wished to ____ another agent.
One morning, I had to ____ an immediate flight home for a family emergency. I ran into Rani’s office ____. The woman sitting at the desk, ____ my madness, sympathetically jumped up. She gave me a ____ smile, nodded while listening patiently, and then printed out the ____ immediately. "What a wonderful lady! " I thought.Rushing out ____ I called out over my shoulder, "By the way, what’s your name?" "I’m Rani," she said. I turned around and saw a ____ woman with a big smile on her face waving to wish me a safe trip. I was ____! Why had I thought she was cold? Rani was, well, so ____.
Sitting back in the car on the way to the airport, I figured it all out. Rani’s ____ — her warm smile, her nods, her ‘I’m here for you’ ____ — were all silent signals that didn’t travel through wires.
【小题1】A. accepted B. noticed C. heard D. met