题干

   Yesterday I was a bit early for a date so I stopped in at McDonald’s for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was hard to please!

The young girl was sweaty and near tears. I only wanted coffee but I liked lots of milk in it. I really didn’t want to be difficult so I said, “You go ahead and add lots of milk and if it’s not enough, I’ll ask for more.” She smiled. She made a perfect coffee. I left her two pink candies as a tip (小费).

I went to her supervisor and let the leader know how well she dealt with such a difficult customer ahead of me. More of that needs to be done for young people starting out — probably the first job.

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I’d still be crying too.

Comments posted by molliecat on July 29, 2018

READERS’ COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激) probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you!

Kiwicat wrote: My sons both have very unpleasant first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder (提醒物) that we can be more thankful to those who offer front-line customer service.

Mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness. So many good lessons you have earned are shared. Blessings, dear molliecat.

【小题1】Why did the writer have a coffee at McDonald’s?
A.Because she arrived for the date ahead of time.
B.Because her date was delayed.
C.Because she wanted some coffee to calm down for the date.
D.Because the coffee at McDonald’s was very cheap.
【小题2】What does the underlined word “supervisor” in Paragraph 3 mean?
A.A person in charge.B.A person in need.
C.An elderly customer.D.A reader of a website.
【小题3】The readers think that the writer’s attitude toward the young girl is __________.
A.negativeB.optimistic
C.helpfulD.moving
【小题4】The passage is most likely to be taken from __________ .
A.a websiteB.a practical guide
C.a newspaperD.a textbook
上一题 下一题 0.99难度 阅读理解 更新时间:2019-06-25 09:01:57

答案(点此获取答案解析)

同类题1

   At the very beginning of this school year, I got myself into a regretful situation. It was a Wednesday _____ and I went to see a friend to watch the sunrise before school. It was about 4:30 am and we were _____ outside next to my car. To our _____, someone in a neighbouring house was in his _____ and showed his headlights on us, yelling at us to _____. As we got into my car, he had called the policeman. Since I had my _____ for only about six months and not a full year, I was fined for _____ a passenger.

This was the first time that I had ever got _____ For about two months, I was _____ and had no one to ______. I kept everything to myself because I was not ______ talking about everything that had ______. I didn’t even talk to my head teacher and lied to him by saying everything was ______ But my attendance (出席) and ______ became terrible. I was among the top 30% of my class ______ my rank had dropped by about 6 marks. I was under lots of stress and lacked ______ to do well in school. My biology teacher noticed I didn’t try my best and talked with me. She made me ______ the last two months was not me.

Now, my working habits have been much better and I know what I want to do with my ______. I plan to take courses in graphic design (平面设计) in university because I can express my thoughts in a (n) ______ way. I’ll work to my fullest potential (潜力). This is what I ______ and I know that now.

【小题1】
A.midnightB.afternoonC.eveningD.morning
【小题2】
A.playingB.sleepingC.sittingD.studying
【小题3】
A.surpriseB.regretC.angerD.shame
【小题4】
A.bedB.truckC.roomD.office
【小题5】
A.leaveB.apologizeC.hideD.hurry
【小题6】
A.degreeB.licenseC.cardD.course
【小题7】
A.injuringB.warningC.botheringD.carrying
【小题8】
A.in silenceB.in peaceC.in troubleD.in danger
【小题9】
A.afraidB.shockedC.pleasedD.upset
【小题10】
A.care aboutB.attend toC.turn toD.listen to
【小题11】
A.comfortable withB.curious aboutC.mad aboutD.ready for
【小题12】
A.changedB.happenedC.workedD.stopped
【小题13】
A.enjoyableB.differentC.fineD.useful
【小题14】
A.skillsB.memoriesC.sportsD.grades
【小题15】
A.forB.butC.onceD.though
【小题16】
A.motivationB.purposeC.freedomD.encouragement
【小题17】
A.admitB.believeC.realizeD.recognize
【小题18】
A.powerB.adventureC.jobD.future
【小题19】
A.practicalB.creativeC.advancedD.familiar
【小题20】
A.expectB.discoverC.focusD.prove

同类题2

   My kids and I were heading into the supermarket over the weekend. On the way, we spotted a man holding a piece of paper that said, “_______ my job. Family to Feed.”

At this store, a _______ like this is not normal. My 10-year-old noticed him and make a _________ on how bad it must be to have to stand _________ in the cold wind.

In the store, I asked each of my kids to _______ something they thought our “friend” there would _________. They got apples, a sandwich and a bottle of juice. Then my 17-year-old suggested giving him a _________. I thought about it. We were _______ on cash ourselves, but… well, sometimes _______ from our need instead of our abundance is ________ what we need to do! All the kids __________ something they could do away with for the week.

When we handed him the bag of ________, he lit up and thanked us with ________ eyes. When I handed him the gift card, saying he could use it for __________ his family might need, he burst into tears.

This has been a wonderful ________ for our family. For days the kids have been looking for others we can ________! Things would have played out so __________ if I had simply said, “No, we really don’t have __________ to give more.” Stepping out not only helped a brother in ________, it also gave my kids the __________ taste of helping others. It’ll go a long way with them.

【小题1】
A.LostB.ChangedC.QuitD.Finished
【小题2】
A.conditionB.placeC.sightD.show
【小题3】
A.suggestionB.commentC.decisionD.call
【小题4】
A.outsideB.proudlyC.byD.angrily
【小题5】
A.drawB.sayC.arrangeD.pick
【小题6】
A.orderB.supplyC.appreciateD.discover
【小题7】
A.dollarB.jobC.hot mealD.gift card
【小题8】
A.easyB.lowC.softD.loose
【小题9】
A.givingB.savingC.spendingD.begging
【小题10】
A.yetB.evenC.stillD.just
【小题11】
A.declaredB.sharedC.ignoredD.expected
【小题12】
A.toysB.medicineC.foodD.clothes
【小题13】
A.sleepyB.wateryC.curiousD.sharp
【小题14】
A.whoeverB.whateverC.whicheverD.whenever
【小题15】
A.experienceB.exampleC.messageD.adventure
【小题16】
A.rely onB.respectC.learn fromD.help
【小题17】
A.suddenlyB.vividlyC.differentlyD.perfectly
【小题18】
A.timeB.powerC.patienceD.money
【小题19】
A.fearB.loveC.needD.memory
【小题20】
A.strongB.sweetC.strangeD.simple

同类题4

   My fiance (未婚夫)and I were excited about shopping for our first home. But our funds (资金) were _______, and none of the houses in our price range seemed satisfactory.
One agent (代理人)_______ a house in particular. Although her description sounded wonderful, the price was _______ our range, so we declined (拒绝). But she kept urging (催促) us to have a look _______.
We finally did and it was _______ at first sight. It was Our Home, small and charming, overlooking a quiet lake. Walking through the rooms and talking with the owners, a nice elderly couple, we felt the warmth and _______ of the marriage within that home. As perfect as it was, the price remained too high for us. But every day, we would sit by the lake, looking at the house and dreaming of _______ it would be like to live there.
Days later, we made a(n)_______ —far below the asking price. Surprisingly, they didn’t _______ us. They renewed their offer ________. It was also much more than we could afford but far ________ than the original asking price.
The next day, we got a ________ message that another buyer had offered a much higher price. Even so, we decided to talk with the ________ directly. We made our final offer, which ________ was thousands of dollars less than the other buyer’s bid. We knew it,________ we had to try.
“Sold!” said the owner. Then he ________: He’d seen us sitting by the lake all those times; he knew how much we loved the place and that we’d ________ the years of work they had put into their home; he realized he would take a ________ by selling it to us, but it was worthwhile; we were the people they wanted to live there. He told us to consider the ________ in the price as “an early wedding present.”
That’s how we found our home and how I learned that when people are ________ they are not strangers, only friends we haven’t yet met.
【小题1】
A.neededB.limitedC.enoughD.large
【小题2】
A.recommended (推荐)B.decoratedC.soldD.rented
【小题3】
A.belowB.withinC.beyondD.between
【小题4】
A.at leastB.at mostC.at timesD.at band
【小题5】
A.reliefB.concernC.loveD.curiosity
【小题6】
A.prideB.happinessC.challengeD.desire
【小题7】
A.whichB.whyC.thatD.what
【小题8】
A.effortB.offerC.promiseD.profit
【小题9】
A.come acrossB.look afterC.depend onD.laugh at
【小题10】
A.insteadB.indeedC.asideD.apart
【小题11】
A.worseB.betterC.lessD.higher
【小题12】
A.relaxingB.disappointingC.pleasantD.regular
【小题13】
A.agentsB.buyersC.managersD.owners
【小题14】
A.alreadyB.stillC.generallyD.ever
【小题15】
A.soB.orC.forD.but
【小题16】
A.apologizedB.complainedC.criticizedD.explained
【小题17】
A.checkB.analyzeC.appreciateD.ignore
【小题18】
A.lossB.riskC.chanceD.lead
【小题19】
A.increaseB.differenceC.interestD.average
【小题20】
A.kindB.politeC.smartD.energetic

同类题5

   My family lived in a motel(汽车旅馆)for two years. Like most families living there, we stayed in a two-bedroom suite. We were living from paycheck to paycheck, so when Christmas approached, we didn't know if we would be able to buy gifts for our children.

A few days before Christmas someone dropped off presents for all the kids that lived at the motel. It brought so much joy to all the children, most of whom knew that they wouldn't be receiving anything.

Five years ago, we moved out of the motel. After that, my husband and I were working hard at Joe's Crab Shack to support our family. A few days before Christmas, I was busy working. The man at my table could see the large tables were taking most of my time, but I was very patient and friendly. Between drinks and food I was able to chat with him about his family and mine. He left me $10, then walked out. About 10 minutes later, I turned around and there he was again. He gave me a hug , and put something inside my apron, telling me“Have a Merry Christmas”. I reached into my apron and pulled out $800.

I was so overwhelmed(不知所措的)by his generosity that I burst into tears. He had given me more than enough money to help my family catch up on our bills. After discussing what we should do with the money we had left over, we decided to buy presents for the families living at the motel, so we could pass on the blessing that we had received. Since then, it has been a tradition for us to give Christmas gifts to the families in need.

Last year we were able to give presents to each of the 80 children at a school in our community, and throw a Christmas party for them. This year our goal is to add at least 20 children.

【小题1】What does the underlined part suggest?
A.They paid for checks nonstop.
B.They might struggle in finance.
C.They were in heavy debt.
D.They had to save money for children.
【小题2】What did the author do according to the passage?
A.She was a cleaner.
B.She was a housewife.
C.She was a waitress.
D.She was a shop manager.
【小题3】What did the author do with the remaining money given by the stranger?.
A.She used all the money to improve their life.
B.She threw a Christmas party for schoolkids.
C.She bought some presents for poor families.
D.She donated all the money to her community.
【小题4】The author wrote the passage to _____________.
A.share her own experience
B.stress the importance of love.
C.call on readers to do good deeds
D.express her thanks to a stranger