题干

   Yesterday I was a bit early for a date so I stopped in at McDonald’s for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was hard to please!

The young girl was sweaty and near tears. I only wanted coffee but I liked lots of milk in it. I really didn’t want to be difficult so I said, “You go ahead and add lots of milk and if it’s not enough, I’ll ask for more.” She smiled. She made a perfect coffee. I left her two pink candies as a tip (小费).

I went to her supervisor and let the leader know how well she dealt with such a difficult customer ahead of me. More of that needs to be done for young people starting out — probably the first job.

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I’d still be crying too.

Comments posted by molliecat on July 29, 2018

READERS’ COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激) probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you!

Kiwicat wrote: My sons both have very unpleasant first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder (提醒物) that we can be more thankful to those who offer front-line customer service.

Mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness. So many good lessons you have earned are shared. Blessings, dear molliecat.

【小题1】Why did the writer have a coffee at McDonald’s?
A.Because she arrived for the date ahead of time.
B.Because her date was delayed.
C.Because she wanted some coffee to calm down for the date.
D.Because the coffee at McDonald’s was very cheap.
【小题2】What does the underlined word “supervisor” in Paragraph 3 mean?
A.A person in charge.B.A person in need.
C.An elderly customer.D.A reader of a website.
【小题3】The readers think that the writer’s attitude toward the young girl is __________.
A.negativeB.optimistic
C.helpfulD.moving
【小题4】The passage is most likely to be taken from __________ .
A.a websiteB.a practical guide
C.a newspaperD.a textbook
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答案(点此获取答案解析)

同类题1

   Today, I was phoning at an ATM that was situated inside a gas station. The security guard who was an old man _______ reminded me that I could not use my cell phone there and that it was _______. When I came outside, he smiled at me and I had a strong wish to _______ him.

At first, I felt a little sympathetic (同情的). In my _______, he seemed like a poor, elderly man who was still working. He was _______ at first and just talked about his family in a small voice. When he talked about his _______, he was happy. He told me that she always _______ him, even though she was married herself. Then he _______ his son, who “has a heart of gold”. He also told me I had better _______ some money for my old age, and I thanked him for his ________.

________ we spoke, he opened up quite a bit. He told me about his limited income and how the family were still ________ in spite of all the difficulties. I had nothing to give except ________. I thought about ________ him money, but it didn’t feel quite right. In our conversation , it was ________ that he wanted my time, not my money. I did not want to take away his ________ by giving him money.

By the time the conversation ________, I was close to tears. Ordinary people — when given the opportunity to ________ their story — are real gems (难能可贵的人). Sometimes, time and ________ are the best gifts you can give. That thought made me ________ listening to this old man.

【小题1】
A.gentlyB.carefullyC.shortlyD.secretly
【小题2】
A.uselessB.annoyingC.boringD.dangerous
【小题3】
A.watch out forB.look down onC.talk withD.apologize to
【小题4】
A.pointB.impressionC.imaginationD.memory
【小题5】
A.worriedB.shyC.tiredD.hurried
【小题6】
A.colleagueB.neighborC.friendD.daughter
【小题7】
A.depended onB.looked forC.cared forD.quarreled with
【小题8】
A.describedB.calledC.doubtedD.remembered
【小题9】
A.collectB.saveC.donateD.receive
【小题10】
A.considerationB.expectationC.assistanceD.advice
【小题11】
A.SinceB.BeforeC.AsD.Until
【小题12】
A.busyB.brokenC.poorD.happy
【小题13】
A.timeB.supportC.pityD.trust
【小题14】
A.sendingB.givingC.payingD.lending
【小题15】
A.strangeB.commonC.clearD.unusual
【小题16】
A.luckB.prideC.powerD.courage
【小题17】
A.startedB.continuedC.pausedD.ended
【小题18】
A.shareB.readC.understandD.spread
【小题19】
A.moneyB.adventuresC.presenceD.experiences
【小题20】
A.keepB.appreciateC.forgetD.admit

同类题4

   It’s reported that a male waiter recently poured boiling water over a female customer at a hot pot restaurant after the woman was caught complaining about the waiter’s bad service online. 【小题1】

The female victim, surnamed Lin, reportedly got into an argument with the waiter, surnamed Zhu, when Zhu refused her repeated request for additional soup for her pot. Lin was rushed to hospital and was diagnosed with severe bums on up to 40% of her body. 【小题2】

Many netizens criticized the waiter for being too impulsive and ignoring the possible consequences, but some also accused Lin of being too picky. Meanwhile, some came up with a question worthy of discussion: 【小题3】

Many tragedies are caused by arguments and if the victim can control his or her anger and try to reach a compromise, the tragedies could possibly be avoided. Sometimes so-called “cowardliness” can be a form of self-protection, especially when you are faced with strangers and you know little about their personalities.

【小题4】 When they calm down afterwards, they would regret their “ridiculous” behavior and have to pay the price for the consequences.

In May, a male driver in the southwestern city of Chengdu was captured on film intercepting a woman’s car and dragging her out of her seat, throwing her on the ground, before cruelly kicking her several times on the head, simply because the woman suddenly changed lanes in front of his car.

【小题5】 Forgive others’ mistakes and avoid fueling others’ anger. Accordingly, you may be less likely to suffer from unexpected troubles.

A.Will the situation be out of control because of your anger?
B.Intolerance has contributed to lots of violent incidents.
C.How to keep ourselves safe when we argue with others?
D.The waiter has been arrested for further investigation and trial.
E.This incident caused an outcry among netizens and opinion leaders.
F.But it is difficult to control our anger when we have conflict with others.
G.So next time you deal with conflict, it is. mere advisable to control your temper and say “sorry” with a smile.

同类题5

A Toronto man is offering a free round-the-world air to the right woman. But _____ apply. You must be named Elizabeth Gallahgher and have a Canadian ______ .
Jordan Axani, 28, said he and his then girlfriend, Elizabeth Gallagher, booked heavily discounted round-the-world air tickets in May, but their ______ ended and he did not want her ticket to ______. The ticket had a strict no-transfer(不可转让)______, but since passport information was not required when ______ , any Canadian Elizabeth Gallagher can______ it.
“I just want to see the ticket go to good use and for someone to ______ a lot of joy,” said Axani. He posted his ______ on a social networking website, and received thousands of e-mails, including thirty from actual Elizabeth Gallagbers with the ______ passports, “More ______ , there are hundreds of Canadians who are interested in ______ their name to Elizabeth Gallagher,” Axani said. “It was absolutely out of ______ , thousands of e-mails, people around the world _____ their stories of travel.”
Axani wrote in his post that he is not ______ anything in return and that the woman who uses the ______ ticket can choose to either travel with him or _____ the ticket and travel on her own.
The ______ is scheduled to start on December 21 in New York City and continue on to Milan, Prague, Paris, Bangkok and New Delhi before ______ in Toronto on January 8. He said the ______ woman will be announced on the website and the trip will be shared online.
【小题1】
A.benefitsB.depositsC.restrictionsD.examinations
【小题2】
A.originB.passportC.accentD.Friend
【小题3】
A.holidayB.marriageC.dreamD.relationship
【小题4】
A.go to wasteB.come to mindC.go no saleD.come into effect
【小题5】
A.policyB.orderC.paymentD.schedule
【小题6】
A.applyingB.checkingC.bookingD.bargaining
【小题7】
A.chooseB.borrowC.useD.buy
【小题8】
A.sacrificeB.experienceC.expressD.provide
【小题9】
A.answerB.offerC.adviceD.comment
【小题10】
A.rightB.sameC.nowD.real
【小题11】
A.convincingB.annoyingC.satisfyingD.interesting
【小题12】
A.changingB.givingC.lendingD.writing
【小题13】
A.touchB.questionC.controlD.date
【小题14】
A.admiringB.sharingC.advertisingD.doubting
【小题15】
A.leavingB.dealing withC.losingD.looking for
【小题16】
A.singleB.strangeC.regularD.extra
【小题17】
A.returnB.takeC.reserveD.hide
【小题18】
A.interviewB.programC.tripD.meeting
【小题19】
A.endingB.callingC.repeatingD.staying
【小题20】
A.honoredB.lovelyC.intelligentD.lucky