题干

   Yesterday I was a bit early for a date so I stopped in at McDonald’s for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was hard to please!

The young girl was sweaty and near tears. I only wanted coffee but I liked lots of milk in it. I really didn’t want to be difficult so I said, “You go ahead and add lots of milk and if it’s not enough, I’ll ask for more.” She smiled. She made a perfect coffee. I left her two pink candies as a tip (小费).

I went to her supervisor and let the leader know how well she dealt with such a difficult customer ahead of me. More of that needs to be done for young people starting out — probably the first job.

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I’d still be crying too.

Comments posted by molliecat on July 29, 2018

READERS’ COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激) probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you!

Kiwicat wrote: My sons both have very unpleasant first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder (提醒物) that we can be more thankful to those who offer front-line customer service.

Mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness. So many good lessons you have earned are shared. Blessings, dear molliecat.

【小题1】Why did the writer have a coffee at McDonald’s?
A.Because she arrived for the date ahead of time.
B.Because her date was delayed.
C.Because she wanted some coffee to calm down for the date.
D.Because the coffee at McDonald’s was very cheap.
【小题2】What does the underlined word “supervisor” in Paragraph 3 mean?
A.A person in charge.B.A person in need.
C.An elderly customer.D.A reader of a website.
【小题3】The readers think that the writer’s attitude toward the young girl is __________.
A.negativeB.optimistic
C.helpfulD.moving
【小题4】The passage is most likely to be taken from __________ .
A.a websiteB.a practical guide
C.a newspaperD.a textbook
上一题 下一题 0.99难度 阅读理解 更新时间:2019-06-25 09:01:57

答案(点此获取答案解析)

同类题1

   You probably know that doing good deeds makes you feel happy, whether it's volunteer work or something for a friend. I have benefited from someone else’s good action. It also gives me a ___ attitude, especially a random(随意的) act of kindness from a ___. That's been my experience anyway.
My family and friends have done more than I can ___ for me, and I am very ___. But someone I don't even know does something nice for me. It's really ___. And that's what makes my life wonderful.
Take what happened to me on Wednesday night for example. I ___ the office at 7:10, almost an hour later than I'd planned, and I was ___ that l would only have time for a short workout. Then I walked out of our ___ on 34th Street and got caught in the rain with little chunks of ice. And ___, I had no umbrella.
I made my way to Park Avenue and waited there
___ as the hailstones(雹块)kept hitting my unprotected head. Suddenly a(n) ___ came from my left. "Hey,do you need an umbrella?"
I ____. A guy was in his mid-20s, wearing the hipster jeans, vintage jacket and funky glasses. But he ____ had a kind attitude because he was already ____ his umbrella with me. " That's sweet of you. " I said," ____ I'm okay. I'm just going to the gym across the street. "
"Then I'll ____ you there," he said. He accompanied(陪伴) me to the door of my gym, ____ me from the hailstones all the way. He left with his ____ and my thanks. As I watched him ____ in the night, my mood was good again. Why let little anger get to me when there's a ____ world out there with people like my umbrella guy in it?
【小题1】
A.correctB.negativeC.confusedD.positive
【小题2】
A.friendB.relativeC.strangerD.colleague
【小题3】
A.describeB.forecastC.graspD.accept
【小题4】
A.hopefulB.cheerfulC.powerfulD.grateful
【小题5】
A.embarrassingB.unexpectedC.limitedD.difficult
【小题6】
A.leftB.reachedC.searchedD.cleaned
【小题7】
A.surprisedB.puzzledC.pleasedD.worried
【小题8】
A.buildingB.factoryC.hospitalD.library
【小题9】
A.at firstB.in allC.as usualD.in general
【小题10】
A.secretlyB.sadlyC.seriouslyD.quietly
【小题11】
A.accentB.handC.whisperD.voice
【小题12】
A.stoppedB.jumpedC.turnedD.arrived
【小题13】
A.actuallyB.exactlyC.obviouslyD.especially
【小题14】
A.sharingB.coveringC.supplyingD.holding
【小题15】
A.andB.butC.soD.or
【小题16】
A.driveB.meetC.walkD.leave
【小题17】
A.protectingB.savingC.persuadingD.hiding
【小题18】
A.rewardB.hopeC.umbrellaD.attention
【小题19】
A.disappearB.riseC.remainD.move
【小题20】
A.terribleB.wonderfulC.rainyD.narrow

同类题3

   My kids and I were heading into the supermarket over the weekend. On the way, we spotted a man holding a piece of paper that said, “_______ my job. Family to Feed.”

At this store, a _______ like this is not normal. My 10-year-old noticed him and make a _________ on how bad it must be to have to stand _________ in the cold wind.

In the store, I asked each of my kids to _______ something they thought our “friend” there would _________. They got apples, a sandwich and a bottle of juice. Then my 17-year-old suggested giving him a _________. I thought about it. We were _______ on cash ourselves, but… well, sometimes _______ from our need instead of our abundance is ________ what we need to do! All the kids __________ something they could do away with for the week.

When we handed him the bag of ________, he lit up and thanked us with ________ eyes. When I handed him the gift card, saying he could use it for __________ his family might need, he burst into tears.

This has been a wonderful ________ for our family. For days the kids have been looking for others we can ________! Things would have played out so __________ if I had simply said, “No, we really don’t have __________ to give more.” Stepping out not only helped a brother in ________, it also gave my kids the __________ taste of helping others. It’ll go a long way with them.

【小题1】
A.LostB.ChangedC.QuitD.Finished
【小题2】
A.conditionB.placeC.sightD.show
【小题3】
A.suggestionB.commentC.decisionD.call
【小题4】
A.outsideB.proudlyC.byD.angrily
【小题5】
A.drawB.sayC.arrangeD.pick
【小题6】
A.orderB.supplyC.appreciateD.discover
【小题7】
A.dollarB.jobC.hot mealD.gift card
【小题8】
A.easyB.lowC.softD.loose
【小题9】
A.givingB.savingC.spendingD.begging
【小题10】
A.yetB.evenC.stillD.just
【小题11】
A.declaredB.sharedC.ignoredD.expected
【小题12】
A.toysB.medicineC.foodD.clothes
【小题13】
A.sleepyB.wateryC.curiousD.sharp
【小题14】
A.whoeverB.whateverC.whicheverD.whenever
【小题15】
A.experienceB.exampleC.messageD.adventure
【小题16】
A.rely onB.respectC.learn fromD.help
【小题17】
A.suddenlyB.vividlyC.differentlyD.perfectly
【小题18】
A.timeB.powerC.patienceD.money
【小题19】
A.fearB.loveC.needD.memory
【小题20】
A.strongB.sweetC.strangeD.simple

同类题4

   I have received many Christmas gifts over the years. I remember many of them, from the tape recorder I _____ from my dad in 1975 to the black guitar my wife gave me several years ago. The best gift I ever received was presented to me by a _____. I never even knew his name and I only had contact with him for less than 60 _____. His Christmas present to me changed the way I thought about _____ and about Christmas.

It was several years ago when my wife asked me to meet her at the local _____. They had advertised a kind of _____ for children that she wanted to purchase for our son. We stood with a very large crowd, waiting for the manager to blow the whistle, _____ his employees to cut the shrink-wrap off the box. After a while the whistle was blown. It was like _____ a bucket of bait (鱼饵) into a tank of sharks. I knew this was going to happen.

As the bikes began to _____ decrease in number, I saw my opportunity to wrap my ______ around the corner of one of the boxes. I ______ one box and suddenly felt some mild resistance. I ______ to see one of the largest gentlemen I had ever seen in my life. I felt somewhat ______. Obviously, tattoos (文身) were his hobby.

I started to ______ the box but he gently pushed it back in my direction and back into my hands. He then ______ it into my shopping cart. He looked at me, ______, and said, “Merry Christmas.” My wife and I went to the ______, paid for the bike and went home. All the way home I was thinking that this moment was by far the best Christmas ______ I had ever received. I will never forget the ______ of a stranger and the gentleness of a human heart in a ______ act.

【小题1】
A.acceptedB.requiredC.expectedD.got
【小题2】
A.strangerB.clerkC.shopkeeperD.manager
【小题3】
A.minutesB.secondsC.weeksD.months
【小题4】
A.friendshipB.careerC.peopleD.fortune
【小题5】
A.hospitalB.restaurantC.airportD.store
【小题6】
A.bicycleB.computerC.coatD.toy
【小题7】
A.persuadingB.promisingC.signalingD.suggesting
【小题8】
A.passingB.throwingC.turningD.transforming
【小题9】
A.actuallyB.possiblyC.slowlyD.gradually
【小题10】
A.handsB.wristsC.packagesD.ankles
【小题11】
A.liftedB.gaveC.paidD.bent
【小题12】
A.looked forwardB.looked upC.looked overD.looked down
【小题13】
A.excitedB.honoredC.tiredD.threatened
【小题14】
A.desireB.abandonC.measureD.collect
【小题15】
A.openedB.launchedC.calledD.put
【小题16】
A.hesitatedB.glancedC.smiledD.confused
【小题17】
A.doorwayB.counterC.garageD.checkout
【小题18】
A.praiseB.presentC.chanceD.experience
【小题19】
A.clevernessB.envyC.kindnessD.honesty
【小题20】
A.simpleB.humorousC.curiousD.cautious