题干

   Yesterday I was a bit early for a date so I stopped in at McDonald’s for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was hard to please!

The young girl was sweaty and near tears. I only wanted coffee but I liked lots of milk in it. I really didn’t want to be difficult so I said, “You go ahead and add lots of milk and if it’s not enough, I’ll ask for more.” She smiled. She made a perfect coffee. I left her two pink candies as a tip (小费).

I went to her supervisor and let the leader know how well she dealt with such a difficult customer ahead of me. More of that needs to be done for young people starting out — probably the first job.

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I’d still be crying too.

Comments posted by molliecat on July 29, 2018

READERS’ COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激) probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you!

Kiwicat wrote: My sons both have very unpleasant first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder (提醒物) that we can be more thankful to those who offer front-line customer service.

Mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness. So many good lessons you have earned are shared. Blessings, dear molliecat.

【小题1】Why did the writer have a coffee at McDonald’s?
A.Because she arrived for the date ahead of time.
B.Because her date was delayed.
C.Because she wanted some coffee to calm down for the date.
D.Because the coffee at McDonald’s was very cheap.
【小题2】What does the underlined word “supervisor” in Paragraph 3 mean?
A.A person in charge.B.A person in need.
C.An elderly customer.D.A reader of a website.
【小题3】The readers think that the writer’s attitude toward the young girl is __________.
A.negativeB.optimistic
C.helpfulD.moving
【小题4】The passage is most likely to be taken from __________ .
A.a websiteB.a practical guide
C.a newspaperD.a textbook
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答案(点此获取答案解析)

同类题1

阅读下面短文,根据所给情节进行续写,使之构成一个完整的故事。

A young man had bought an old house that was in bad shape, but he and his wife believed they could restore it. They immediately went to work. Their goal was to have the old building look best for New Year’s Eve get-together.

Just two days before New Year, however, a storm swept through the area, leaving a hole in the wall of the house. There was obviously no time to repair the damage before New Year. Then, the sad couple attended a local auction(拍卖)that afternoon. One of the items put up for bids was an old gold-and-ivory-colored tablecloth. Seized by an inspiration, the young man was the highest bidder at $ 6.50. His idea was to hang the cloth to cover the ragged hole.

On the day before New Year, it was snowy. As the young man unlocked the house door, he noticed an old woman standing at the bus stop. He knew the bus wouldn’t be there within at least half an hour, so he invited her inside to keep warm.

When the woman walked in and saw the tablecloth, she rushed at it and said excitedly, “It’s mine. It is my tablecloth.” She told the surprised man its history and even showed him her name in one comer of the tablecloth. She and her husband had once lived in Vienna, Austria, and their village was hit by a deadly disease. So they decided to flee to Switzerland, but her husband told her to leave first, saying he had something urgent to deal with. A few days later, it was reported that the bus her husband took fell off the cliff(悬崖)and he was never to be found. Her husband was believed to have died. Touched by her story, the young couple asked about her address, planning to send the tablecloth to her after New Year. As the bus came, she left.

In the candlelight of New Year’s Eve, the tablecloth looked even more beautiful. As the man’s friends left the house, they thanked the man for his arrangement and mentioned how beautiful the house looked.

注意:
1. 所续写短文的词数应为150词左右;
2. 至少使用5个短文中标有下划线的关键词语;
3. 续写部分分为两段,每段的开头语已为你写好;
4. 续写完成后,请用下划线标出你所使用的关键词语。
Paragraph 1:

Otte old gentleman stayed, admiring the tablecloth.

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Paragraph 2:

The young man drove the old man to that old woman’s home.

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

同类题2

   Caroline Solomon was on her high school's swim team. But at times she could not go into the creek(小溪)near her home. It was simply too polluted. "I decided I wanted to do something about it,"she recalls. So she studied environmental science and public policy at Harvard University in Cambridge. Later,she went to graduate school. Some of her classes could be challenging,though,since she couldn't hear her teachers. "I've been deaf since I was 15 months old,"Solomon notes.

Today she teaches biology at Gallaudet University in Washington,DC. She has no trouble communicating with her students. They,too,are primarily deaf or hard of hearing. That's why all classes at Gallaudet are taught in American Sign Language. Solomon also has an active life outside the classroom. She especially enjoys hiking,biking and other activities with her family.

Her research takes her to the Anacostia River. "It is very close to Gallaudet,and I easily bring my students there,"she says. Water running through local forests and marshes drains into this river,so does water running off urban streets,golf courses and industrial sites." The river's watershed(流域)kind of concentrates all the things that happen when humans mess with the natural landscape,"she explains. Not surprisingly,this river has developed a reputation for being quite polluted.

Solomon has been focusing on how pollutants affect tiny organisms that form the base of the river's food web. "I am now looking at the bacteria population," she says,"to see what types there are."

Solomon wants to see more students who are deaf or have other disabilities make a difference in environmental science and other fields. As she often says, "If I can do it, you can do it."

【小题1】What does the underlined word "it" in Paragraph1 refer to?
A.Solomon's home.
B.Solomon's school.
C.The polluted creek.
D.The local environment.
【小题2】What made Solomon study environmental science?
A.Her teacher's influence.
B.Her physical conditions.
C.Her teenage experience.
D.Her love for swimming.
【小题3】What does Solomon think of disabled students?
A.They should be encouraged to live actively.
B.They can make contributions if they want to.
C.They should be treated differently by others.
D.They can be a burden if they are dependent.
【小题4】In which column can you find this passage?
A.Environment.B.Education.
C.Entertainment.D.Culture.

同类题3

   At home, ordering food from a menu is a normal routine, I don’t even give it a second thought. In China, it’s a whole other story! Here, ordering is a fun game of test and error, and the adventure begins before the food is even served!

Many restaurants in central Beijing advertise “English language menus”, but the translations can just add to the confusion. Although accompanying pictures can be a helpful relief, the translations often make the whole experience even more amusing. During my first few weeks in China I tried some delicious dishes with strange names. As an experiment, my friends and I would order things like “students addicted to chicken gristle(软骨)” and “red burned lion head”. Eventually we learned that “lion head” was actually pork, and “students” were “addicted” to diced(切成丁的)chicken with green pepper. Recently, I came across a busy restaurant down a narrow side street in a Beijing hutong. It was lunchtime and the small room was packed with people sitting on small stools eating noodles. I was hungry and cold, and the steaming bowls looked irresistible! I sat myself down and called out for a “caidan!” In response, the waitress pointed to a wall at the back of the restaurant. The wall was full of Chinese characters describing numerous dishes. There was only one sentence in English: “crossing over the bridge noodles”.

I had never heard of the dish and had no idea what it would taste like. I took a gamble and ordered one bowl of “crossing over the bridge noodles”. A few minutes later the waitress carried a heavy bowl full of broth(肉汤)and I quickly dug in. It was the best bowl of noodles I had ever tasted! I have been back again and again and each time I point at the one English sentence—“crossing over the bridge noodles”. I always enter a restaurant in China feeling excited and a little nervous. Who knows what the next ordering adventure will show?

【小题1】How does the writer find the English language menus in many of Beijing’s restaurants?
A. Confusing but amusing.
B. Easy to understand.
C. Boring and annoying.
D. Accurate and helpful.
【小题2】The underlined word “gamble” in the last paragraph probably means “______”.
A. taste B. look
C. step D. risk
【小题3】What does the passage mainly talk about?
A. The writer’s favorite Chinese dishes.
B. The fun the author had ordering food in China’s restaurants.
C. A comparison between Western food and Chinese food.
D. The correct way to translate the names of Chinese dishes into English.
【小题4】The passage is developed mainly in the form of ______.
A. examples and statements
B. comparisons and conclusions
C. causes and effects
D. time and description

同类题4

Grandpa Nybakken loved life — especially when he could play a trick on somebody. At those times, his large Norwegian frame shook with laughter while he pretended innocent surprise, exclaiming, “Oh, forevermore!” But on a cold Saturday in downtown Chicago, Grandpa felt that God played a trick on him, and grandpa wasn’t laughing.
Grandpa worked as a carpenter. On this particular day, he was building some boxes for the clothes his church was sending to an orphanage abroad. On his way home, he reached into his shirt pocket to find his glasses, but they were gone. He remembered putting them there that morning, so he drove back to the church. His search proved fruitless.
Suddenly, he realized what had happened. The glasses had slipped out of his pocket unnoticed and fallen into one of the boxes, which he had nailed shut. His brand new glasses were heading for China!
The Great Depression was at its height, and Grandpa had six children. He had spent twenty dollars for those glasses that very morning.
“It’s not fair,” he told God as he drove home in frustration. “I’ve been very faithful in giving of my time and money to your work, and now this.”
Several months later, the director of the orphanage was on vacation in the United States.He wanted to visit all the churches that supported him, so he came to speak on Sunday night at my grandfather’s small church in Chicago. Grandpa and his family sat in their usual seats among the small congregation (教堂会众).
“But most of all,” he said, “I must thank you for the glasses you sent last year.”
“Even if I had the money, there was simply no way of replacing those glasses.Along with not being able to see well, I experienced headaches every day, so my co-workers and I were much in prayer about this. Then your boxes arrived.When my staff removed the covers, they found a pair of glasses lying on the top.” After a long pause, he continued, “Folks, when I tried on the glasses, it was as though they had been custom-made just for me! I want to thank you for being a part of that!”
The people listened, happy for the amazing glasses. But the director surely must have confused their church with another, they thought, there were no glasses on their list of items to be sent overseas.
But sitting quietly in the back, with tears streaming down his face, an ordinary carpenter realized__________had used him in an extraordinary way.
【小题1】Which of the following is NOT true about Grandpa Nybakken according to the passage?
A. He was an outgoing man and held an active attitude towards life.
B. He had a large family to support.
C. He was a carpenter working in the church.
D. He was a loyal Christian.
【小题2】The people in the church but Grandpa felt confused at what the director said because ________.
A. Grandpa didn’t tell the director that he was the owner of the glasses
B. the director wanted to return the glasses even though he liked it
C. the director could not get such glasses in their own country
D. the glasses were not included in the donation list
【小题3】Who does “the Master Carpenter” in the last paragraph probably refer to?
A. Grandpa’s master.     B. One of Grandpa’s friends.
C. God.     D. Grandpa’s co-worker.
【小题4】Which can be the best title of the passage?
A. Grandfather’s life.    B. The Helpful Donation.
C. The Perfect Mistake. D. An Impressive Speech.

同类题5

   Just like everyone,I have experienced ups and downs in my life. I am an aerospace engineer(航空工程师)from India. I was told by my relatives,close friends and others that it was _________ for a non-IT student to pursue(继续进行)a master's degree in IT and graduate from a US university.

I had never taken courses _________ to computers or programming. I was never interested in being a _________,but things changed. Computers became my companion and I _________ how dependent on them I was. I _________ imagining the backend processes happening inside the CPU and they amazed me. That's why I _________ to pursue a master's degree in IT.

At first,it was too _________. Coming from a middle-class family,the huge cost was a big _________. My English accent was terrible. Most _________,the course seemed impossible at first. But I never __________.

I got a few offers,but I decided to choose my university __________ it promises students to help them learn practically. During my first month,it was difficult to understand the American's __________ and finish my assignments. But I never gave up. I walked two miles to the __________ every day so that I could use my travel money to buy a meal. I started looking for __________ and I got an offer to work as a student assistant.

I took it as a __________, and I believed that hard work was my strength. Right now I am graduating with good grades and a job offer from a company that has asked me to start right after ________.

If you want to achieve something, you need to __________ yourself and start working on your __________.

Hard work always pays off. To be __________, you need to start from somewhere and always question yourself about the limits of how far you would go to __________ your goals.

【小题1】
A.interestingB.hardC.helpfulD.practical
【小题2】
A.adjustedB.limitedC.relatedD.tied
【小题3】
A.teacherB.ProgrammerC.designerD.master
【小题4】
A.wonderedB.believedC.judgedD.realized
【小题5】
A.startedB.stoppedC.consideredD.avoided
【小题6】
A.learnedB.refusedC.decidedD.agreed
【小题7】
A.difficultB.excitingC.differentD.boring
【小题8】
A.mistakeB.problemC.eventD.puzzle
【小题9】
A.probablyB.surprisinglyC.importantlyD.regretfully
【小题10】
A.kept upB.gave upC.turned upD.picked up
【小题11】
A.becauseB.butC.soD.though
【小题12】
A.fashionsB.opinionsC.accentsD.manners
【小题13】
A.shopB.universityC.hotelD.restaurant
【小题14】
A.jobsB.placesC.goalsD.friends
【小题15】
A.purposeB.taskC.choiceD.challenge
【小题16】
A.celebrationB.operationC.discussionD.graduation
【小题17】
A.speak toB.believe inC.know aboutD.stand for
【小题18】
A.degreesB.dreamsC.adventuresD.hobbies
【小题19】
A.successfulB.gratefulC.cheerfulD.thoughtful
【小题20】
A.setB.changeC.achieveD.rebuild