One afternoon I had been driving down the freeway when I spotted what looked like a stalled (熄火)car. I _____ that other cars had slowed down in order to briefly look at the stalled car. I decided to _____ behind the car and find out what was going on. Suddenly, a pregnant woman stepped out, and she appeared to be _____.I approached the woman asking if I could _____ She said, “Please call my husband. I am trying to get to the _____ . I am about to give birth！” _____ as I was, I said, “ We have no _____ for that. Quick! Get in my car and I will _____ you.”

I tried to drive both quickly and steadily _____ my passenger would not move around a lot. I also tried offering a ______ talk on the way, like “Everything is going to be OK.” and “We’re almost there.” ______ , we met no obstacle all the way and arrived at the hospital in no time. It seemed a bit ______ to answer the staffs questions about her since we had just met a few minutes before and I ______ nothing about her besides her name.

11 minutes later her ______ came, out of breath. Upon seeing me, he thanked me and handed me a $ 100 bill. At that moment I ______ the SMILE card in my glove box. I walked out and ______ with it to the room where the woman had been settled. I told her that something ______ happened to me when my second child was born and we had a good laugh over the ______ .

On the way out I ______ a nurse to give the couple an envelope with the SMILE card. Its ______ included the $ 100 bill with a note that read “Baby’s college fund”. Whew! What a day!

   Mary Verdi-Fletcher was born with spina bifida (脊柱裂), a disease that causes weakness in the legs and spine. Undiscouraged, she was not about to be told what she could or could not do. She believes that someone who is an artist is an artist from the day he or she is born. She dreamed of dancing and made up her mind to make her dream a reality. While still young, Verdi-Fletcher — dancing in her wheelchair — entered a dance competition with a friend. They won first prize. Later she won more competitions, refusing to listen to people who said to her “ You can’t dance if you’re in a wheelchair” or “ Dancing in a chair is not really dancing”.

However, Verdi-Fletcher was not pleased with personal success alone. She wanted to make dance available to others with disabilities. In 1980, she founded a dance company called Dancing Wheels Company. Based in Cleveland, Ohio, Dancing Wheels Company performs all over the world. In productions like “ The Snowman”, sit-down dancers perform with stand-up dancers. Modern lighting designs, attractive sets (布景), wonderful music, and festive costuming draw audience into fairy tales and other stories.

In one show, a young stand-up dancer named Devin played “The Brother Who Cannot See” while a young sit-down dancer named Jenny performed the role of “ The Sister Who Cannot Walk” . It was a lovely way to express a theme Verdi-Fletcher has represented all through her life: We all have disabilities. Some disabilities may be more noticeable, but hard work and devotion to our dreams can make the seemingly impossible become a reality.

   I was at the post office early that morning, hoping to be in and out in a short while. Yet, I _____ myself standing in a queue that went all the way into the hallway. I had never seen so many people there on a weekday. It seemed someone might have made an announcement, _____ customers to carry as many packages as they could and bring them in when I needed to have my own package _____. The queue moved very slowly. My patience ran out and I got _____. The longer it took, the angrier I became. When I got to the counter finally, I finished my _____ quickly and briefly, and then walked past the queue that was then extending past the front door.

“Excuse me,” I said, trying not to be too pushy. Several people had to move _____ to make room for me to get to the _____.

I stepped out, complaining about the _____ conditions. Thinking I was going to be late for my dentist appointment, I headed into the parking lot.

A woman was coming across the parking lot in my direction. She was walking with determination, and each step sounded very heavy. I _____ that she looked as if she breathed fire. It stopped me in my tracks. I ______ myself and it wasn’t pretty. Had I looked like that? Her body language said that she was having a ______ day. My anger melted away. I wished I could wrap her in a hug but I was a ______. So I did what I could in a minute ______ she hurried past me — I smiled. In a second everything changed. She was astonished, then somewhat ______. Then her face softened and her shoulders ______. I saw her take a deep breath. Her pace slowed and she ______ back at me as we passed each other.

I continued to smile all the way to my ______. Wow, it’s amazing what a simple smile can do.

From then on, I became aware of people’s ______ and my own, the way we show our feelings. Now I use that ______ every day to make me ______ that when facing the world, I can try a smile.

   Yesterday I was a bit early for a date so I stopped in at McDonald’s for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was hard to please!

The young girl was sweaty and near tears. I only wanted coffee but I liked lots of milk in it. I really didn’t want to be difficult so I said, “You go ahead and add lots of milk and if it’s not enough, I’ll ask for more.” She smiled. She made a perfect coffee. I left her two pink candies as a tip (小费).

I went to her supervisor and let the leader know how well she dealt with such a difficult customer ahead of me. More of that needs to be done for young people starting out — probably the first job.

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I’d still be crying too.

Comments posted by molliecat on July 29, 2018

READERS’ COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激) probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you!

Kiwicat wrote: My sons both have very unpleasant first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder (提醒物) that we can be more thankful to those who offer front-line customer service.

Mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness. So many good lessons you have earned are shared. Blessings, dear molliecat.

   Two old beggars (乞丐) were sitting on a busy street corner of a big city. They watched _______ as a lot of people walked by without looking at them. Sometimes, a kind-hearted woman or a small child would _______ a few coins in the hats in front of them.

Today was not a _______ day for begging. The men were able to _______ enough for a big meal. As it was getting dark, they started to _______ their things.

Just as they were getting ready to leave, they _______ a man walking toward them. He was a _______ man. They could tell that from his fine clothes. The first beggar said to the second with _______, “He’s coming our way!” The man stopped, _______ into his pocket and took something out. What looked like a piece of hard ________, wrapped (包裹) in white paper, hit each of their waiting hats. The rich man turned and ________ his way.

“He could have easily left us a few ________ or a bill, but he laughed at us with a piece of rock candy,” said the first beggar. He looked at the offering ________. “There’s no way we can ________ this — we have no teeth.” With these words, he picked up the thing and threw it away. Then he collected his things and ________ .

The second beggar wanted to do the same, ________ a second thought made him change his ________.“I haven’t had anything like this for ages,” he thought. “How ________ of that man to offer me something so sweet!” With that, he opened the white paper. To his ________, there was no hard rock candy inside. ________, a shiny white pearl (珍珠) worth thousands of dollars fell into his hand.