I was attending a party one night given in Sir Ross's honor. During the dinner, the man sitting next to me told a humorous story and spoke of the quotation:“There's a divinity（神）that shapes our ends, /Rough-hew them how we will. ”

The storyteller mentioned that the quotation was from the Bible. He was wrong. I knew that； I knew it positively. There couldn't be the slightest doubt about it. And so, to get a feeling of importance and show my high quality, I chose myself as an unwelcome person to correct him. He stuck to his guns. “What? From Shakespeare? Impossible! Absurd ! That quotation was from the Bible. ”

The storyteller was sitting at my right hand, and Frank Gammond, an old friend of mine, was seated at my left hand. Mr. Gammond had devoted years to the study of Shakespeare, so the storyteller and I agreed to leave the question to Mr. Gammond. Mr. Gammond listened, kicked me under the table, and then said ,“Dale, you are wrong. The gentleman is right. It is from the Bible. ”

On our way home that night, I said to Mr. Gammond,“Frank, you knew that quotation was from Shakespeare. ”

“Yes, of course,”he replied. “Hamlet, Act V, Scene 2. But we were guests on a festive occasion, my dear Dale. Why prove to a man he is wrong? Is that going to make him like you? Why not let him save his face? He didn't ask for your opinion. He didn't want it. Why argue with him?”The man who said that taught me a lesson I would never forget. I not only had made the storyteller uncomfortable, but had put my friend in an embarrassing situation. How much better it would have been if I hadn't become argumentative.

Nine times out of ten, an argument ends with each of the contestants（竞争者）more firmly convinced than ever that he is absolutely right. You can't win an argument. You can't because if you lose it, you lose it； and if you win it, you lose it.

   Today, nobody talks to anybody anymore. Everybody is _______ at their phone. But sometimes, there are unexpected moments of _______. I happened upon one just the other night. I was going home, taking the _______ as usual and was glad to get a seat. I _______ my phone and started reading. Then I noticed that nobody was sitting in the three seats across from me.

I _______ figured out why. Next to the _______ seats was an old woman. She smelled as though she hadn’t _______ for a few days. The next thing I knew was that a man stood up from his seat and sent some _______ into her hand, then sat back down. She nodded and gave a _______ smile. Another man standing near the door started ________ to her. “Grandmother,” he called her, “Are you okay?” We all looked at her for her response. More ________.

“It could be you. It could be me. It could be one of our relatives,” he said to the rest of us. “So true,” said the ________ with him. He also dug into his ________ and took out some cash to give to her. Others were ________ to do so, too.

Just before they got off, the couple made an unexpected ________ . “We just got married in City Hall.” There was a short round of ________ from this group of strangers. “Congratulations!” someone ________ out. It occurred to me that the first thing they were doing was giving, a perfect start to a ________.

I put something in the old woman’s hand before I ________ the subway. It was cold outside. But I felt ________. I hoped that she would find a home — somehow — for a warm night’s sleep.

   I was fifteen months old, a happy kid until the day I fell. It was a(n)_______ fall. I landed on a glass rabbit which cut my eye badly enough to make it blind. Trying to save the eye, the doctors stitched(缝合) the eyeball together where it was _______, leaving an ugly scar(疤) in the middle of my eye. The attempt _______, but my mother, in all of her wisdom, found another doctor who knew that if the eye was removed _______, my face would grow up badly distorted(畸形的), _______ my scarred, sightless, cloudy and gray eye lived on with me. As I grew, this sightless eye in so many ways _______ me.

I walked with my face looking at the _______ so that people would not see the _______ me. Yet my mother would say to me, at every turn, "Hold your head up high and _______ the world. If you hold your head up high, it will be OK, and people will see your ________ soul. " She continued this ________ whenever I was trying to hide.

Mother’s words were of great help for me to face the world ________. As a teenager, even though I tended to look down to ________ my shame, I found that sometimes when I held my head up high and let people know me, they ________ me. In high school, I was ________ both academically and socially. I was ________ elected monitor. My mother’s words helped me begin to realize that by letting people look at my face, I let them ________ the intelligence and beauty behind both eyes, even if they couldn't see it on the ________.

Now I'm a happy wife and great mother. The message "Hold your head up high" has been ________ many times in my sweet home. Each of my children has felt its ________, and the gift my mother gave me has lived on in another generation.

   I was at the post office early that morning, hoping to be in and out in a short while. Yet, I _____ myself standing in a queue that went all the way into the hallway. I had never seen so many people there on a weekday. It seemed someone might have made an announcement, _____ customers to carry as many packages as they could and bring them in when I needed to have my own package _____. The queue moved very slowly. My patience ran out and I got _____. The longer it took, the angrier I became. When I got to the counter finally, I finished my _____ quickly and briefly, and then walked past the queue that was then extending past the front door.

“Excuse me,” I said, trying not to be too pushy. Several people had to move _____ to make room for me to get to the _____.

I stepped out, complaining about the _____ conditions. Thinking I was going to be late for my dentist appointment, I headed into the parking lot.

A woman was coming across the parking lot in my direction. She was walking with determination, and each step sounded very heavy. I _____ that she looked as if she breathed fire. It stopped me in my tracks. I ______ myself and it wasn’t pretty. Had I looked like that? Her body language said that she was having a ______ day. My anger melted away. I wished I could wrap her in a hug but I was a ______. So I did what I could in a minute ______ she hurried past me — I smiled. In a second everything changed. She was astonished, then somewhat ______. Then her face softened and her shoulders ______. I saw her take a deep breath. Her pace slowed and she ______ back at me as we passed each other.

I continued to smile all the way to my ______. Wow, it’s amazing what a simple smile can do.

From then on, I became aware of people’s ______ and my own, the way we show our feelings. Now I use that ______ every day to make me ______ that when facing the world, I can try a smile.