题干

   Yesterday I was a bit early for an appointment so I stopped in at McDonald's for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was impossible to please!

The young girl was sweaty and nearly in tears. I only wanted coffee but I liked lots of milk in it. I really didn't want to be difficult so I said,“You go ahead and add lots of milk and if it's not enough, I'll ask for more. ” She smiled. She made a perfect coffee. I left her two pieces of candy as a tip.

I went to her supervisor and let the leader know how well she handled such a difficult customer ahead of me. More of that needs to be done for young people starting out - probably the first job. '

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I'd still be crying too.

Comments posted by molliecat on July 29

READERS' COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激)probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you ! kiwicat wrote: My sons both have dreadful(糟透了的)first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder(提醒物)that we can be more tolerant and thankful to those who offer front-line customer service. mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness,So many good lessons you have earned are shared. Blessings, dear molliecat.

【小题1】Why did the writer have a coffee at McDonald's?
A.Because she arrived for the appointment ahead of time.
B.Because her appointment was delayed.
C.Because she wanted some coffee to calm down.
D.Because the coffee at McDonald's was very cheap.
【小题2】What can we know about the customer before the writer?
A.The customer was a pleasant young woman.
B.The customer was difficult to deal with.
C.The customer was easy to please.
D.The customer was very sweaty.
【小题3】What does the underlined word“supervisor” in Paragraph 3 mean?
A.A person in charge.
B.A person in need.
C.An elderly customer.
D.A reader of a website.
【小题4】The passage is most likely to be taken from
A.a websiteB.a practical guide
C.a newspaperD.a textbook
上一题 下一题 0.99难度 阅读理解 更新时间:2019-07-30 07:02:09

答案(点此获取答案解析)

同类题1

A Toronto man is offering a free round-the-world air to the right woman. But _____ apply. You must be named Elizabeth Gallahgher and have a Canadian ______ .
Jordan Axani, 28, said he and his then girlfriend, Elizabeth Gallagher, booked heavily discounted round-the-world air tickets in May, but their ______ ended and he did not want her ticket to ______. The ticket had a strict no-transfer(不可转让)______, but since passport information was not required when ______ , any Canadian Elizabeth Gallagher can______ it.
“I just want to see the ticket go to good use and for someone to ______ a lot of joy,” said Axani. He posted his ______ on a social networking website, and received thousands of e-mails, including thirty from actual Elizabeth Gallagbers with the ______ passports, “More ______ , there are hundreds of Canadians who are interested in ______ their name to Elizabeth Gallagher,” Axani said. “It was absolutely out of ______ , thousands of e-mails, people around the world _____ their stories of travel.”
Axani wrote in his post that he is not ______ anything in return and that the woman who uses the ______ ticket can choose to either travel with him or _____ the ticket and travel on her own.
The ______ is scheduled to start on December 21 in New York City and continue on to Milan, Prague, Paris, Bangkok and New Delhi before ______ in Toronto on January 8. He said the ______ woman will be announced on the website and the trip will be shared online.
【小题1】
A.benefitsB.depositsC.restrictionsD.examinations
【小题2】
A.originB.passportC.accentD.Friend
【小题3】
A.holidayB.marriageC.dreamD.relationship
【小题4】
A.go to wasteB.come to mindC.go no saleD.come into effect
【小题5】
A.policyB.orderC.paymentD.schedule
【小题6】
A.applyingB.checkingC.bookingD.bargaining
【小题7】
A.chooseB.borrowC.useD.buy
【小题8】
A.sacrificeB.experienceC.expressD.provide
【小题9】
A.answerB.offerC.adviceD.comment
【小题10】
A.rightB.sameC.nowD.real
【小题11】
A.convincingB.annoyingC.satisfyingD.interesting
【小题12】
A.changingB.givingC.lendingD.writing
【小题13】
A.touchB.questionC.controlD.date
【小题14】
A.admiringB.sharingC.advertisingD.doubting
【小题15】
A.leavingB.dealing withC.losingD.looking for
【小题16】
A.singleB.strangeC.regularD.extra
【小题17】
A.returnB.takeC.reserveD.hide
【小题18】
A.interviewB.programC.tripD.meeting
【小题19】
A.endingB.callingC.repeatingD.staying
【小题20】
A.honoredB.lovelyC.intelligentD.lucky

同类题3

   When a mom attended school to help her disabled son, her son and the school thanked her in the sweetest way. It wasn't until after his college years that Marty became disabled after __down stairs. When her son __to get his MBA, Judy O'Connor attended every class with him to help him write and __. Every day, Judy would sit by Marty in class, taking notes to make sure of __specific requests, raising her hand so he could answer questions, and silently writing down his __on test days. "After a little while, we found that working together we could __a great deal, " Marty says.

On graduation day at Chapman University, Judy was dressed in black to mix in with the other __. Little did she know she'd soon be the center of __. When Marty's name was called, his mom helped __him to the front of the stage, ___for a picture with Marty as he received his diploma. Over the loudspeaker, a(n)___was made in a voice ___with happy tears: The university was giving Judy an honorary(荣誉的)MBA. " A lump came to my throat. I was proud of my son and ___to be honored, " says Judy.

The mother and the son had joked that Judy was putting in enough work to earn her own ___. To Marty, there was no question that his mom,a retired elementary school teacher with a business degree, had ___earned her honorary MBA.

Perhaps just as important, Judy gave Marty ___. Life as Marty knew it before the ___may have changed, but he encourages anyone in a ___situation to keep up hope. " Just keep an open mind, ___you can make your diversity your advantage and take challenges as a(n)___for growth in your life," he says.

【小题1】
A.pushingB.fallingC.beatingD.running
【小题2】
A.fearedB.regrettedC.determinedD.failed
【小题3】
A.participateB.competeC.dreamD.live
【小题4】
A.setting offB.setting upC.setting outD.setting down
【小题5】
A.formsB.commentsC.resultsD.answers
【小题6】
A.achieveB.expandC.saveD.witness
【小题7】
A.visitorsB.graduatesC.friendsD.neighbors
【小题8】
A.responsibilityB.pressureC.attentionD.attraction
【小题9】
A.wheelB.pullC.liftD.hold
【小题10】
A.advertisingB.trackingC.waitingD.pausing
【小题11】
A.decisionB.experimentC.announcementD.arrangement
【小题12】
A.connectedB.chokedC.frozenD.filled
【小题13】
A.upsetB.touchedC.disappointedD.satisfied
【小题14】
A.degreeB.wealthC.passportD.reputation
【小题15】
A.evenB.justC.alsoD.still
【小题16】
A.excusesB.reasonsC.doubtD.confidence
【小题17】
A.eventB.situationC.accidentD.barrier
【小题18】
A.similarB.specialC.privateD.different
【小题19】
A.butB.andC.thoughD.or
【小题20】
A.changeB.ruleC.opportunityD.step

同类题4

   During his years, American author Mark Twain noted that "life would be surely happier if we could only be born at the age of 80 and gradually approach 18". Twain's words were only one of many complaints about aging that have been recorded for as long as humans have feared the downside of a long life. The ancient Greek poet Homer called old age"hateful", and William Shakespeare termed it "terrible winter".
Alexander the Great, who conquered most of the known world before he died around 323 BC, may have been looking for a river that treated the damage of age. During the 12th century AD, a king known as Prester John ruled a land that had a river of gold and a fountain of youth.
But the name linked most closely to the search for a fountain of youth is 16th-century Spanish explorer Juan Ponce de León, who thought it would be found in Florida. In St. Augustine, the oldest city in the US, there's a tourist attraction that purports(标榜) to be the fountain of youth that Ponce de León discovered soon after he arrived in what is now Florida in 1513. However,elderly visitors who drink the spring's water don't turn into teenagers.
But the tale of the search for a fountain of youth is so attracting that it survives anyway, says Ryan K. Smith, a professor of history. "People are more interested by the story of looking and not finding it than they are by the idea that the fountain might be out there somewhere."
Still, a few grains of truth have helped the story. Kathleen Deagan, a professor,says a cemetery(墓地) and the remains of a Spanish mission dating back to St. Augustine's founding in 1565 have been discovered near the so-called fountain of youth. Michelle Reyna, a spokesperson for the Fountain of Youth Archaeological Park in St. Augustine, says the fountain has been a tourist attraction since at least the 1900s and may have been attracting visitors since the 1860s.
【小题1】Who is the most famous to look for the fountain of youth?
A.A king known as Prester John.
B.Ryan K. Smith,a professor of history.
C.Alexander the Great.
D.Spanish explorer Juan Ponce de León.
【小题2】What is the attitude of people towards the fountain of youth?
A.People find much pleasure in looking for it.
B.People believe the existence of it.
C.People have no interest in searching for it.
D.People consider the idea of the fountain of youth to be absurd.
【小题3】The earliest city was built in America in _____.
A.1901B.1565
C.1860D.1513
【小题4】The passage is mainly about ______.
A.where the fountain of youth comes from
B.why some famous people hate becoming old
C.how people can remain young forever
D.whether the fountain of youth exists

同类题5

   I still remember the day when I lost my job. I said to my parents,"I would like to go _________,have an experience in an English-speaking country and look for a(n)_________there. "My parents answered,"What are you saying?You are 30!You are too old...and you don't have a good level of English. It will be _________ for you."

Yes,it would be hard _________ not impossible. I didn't care about my age,my basic English and people's _________;for the first time I was really _________ about my choice. I knew that I could do it. The work situation in Italy _________me several times. Despite my _________ in Medical Biology,I couldn't find a good job in my industry. And what's more,I really wanted to learn English. So I decided to _________.

That's how the biggest __________ of my life started.

I was afraid but at the same time so __________. I planned everything:4 months of English courses and then 4 months of work experience in the medical area.

The time that I __________ in Alpha College was amazing. I met people from all over the world getting the opportunity to know new __________.Teachers were skilled,helpful and they coached me step by step. I couldn't believe how __________ my English was getting better. When I did the job interview,I was definitely __________ about my English. I got the job easily. My work _________ inspecting and testing all packaging materials. Moreover,every week,there were courses and training for new __________ like me.

My work experience was finishing when,one day,my boss __________ a contract(合同)to me. I was completely astonished… my dream was coming true!__________ I accepted it and I'm still working here.

This is the end of a beautiful story...MY STORY!But,please,don't think that it can't be also your __________. There is no age to learn English or to start a new life...just believe in yourself!If you want you can!

【小题1】
A.homeB.abroadC.outD.back
【小题2】
A.friendB.relativeC.jobD.adventure
【小题3】
A.easyB.hardC.possibleD.impossible
【小题4】
A.whileB.soC.butD.and
【小题5】
A.heartsB.routinesC.thoughtsD.beliefs
【小题6】
A.sureB.crazyC.anxiousD.doubtful
【小题7】
A.instructedB.dismissedC.delightedD.disappointed
【小题8】
A.researchB.effortC.degreeD.knowledge
【小题9】
A.stayB.leaveC.wanderD.graduate
【小题10】
A.examinationB.argumentC.troubleD.challenge
【小题11】
A.excitedB.annoyedC.nervousD.concerned
【小题12】
A.volunteeredB.spentC.enjoyedD.wasted
【小题13】
A.historiesB.culturesC.studentsD.directions
【小题14】
A.littleB.muchC.slowD.fast
【小题15】
A.confidentB.worriedC.carefulD.curious
【小题16】
A.put offB.consisted ofC.participated inD.kept on
【小题17】
A.employeesB.usersC.learnersD.foreigners
【小题18】
A.brokeB.lostC.copiedD.offered
【小题19】
A.FrequentlyB.PossiblyC.ObviouslyD.Gradually
【小题20】
A.lifeB.experienceC.storyD.contract