Yesterday I was a bit early for an appointment so I stopped in at McDonald's

题干

Yesterday I was a bit early for an appointment so I stopped in at McDonald's for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was impossible to please!

The young girl was sweaty and nearly in tears. I only wanted coffee but I liked lots of milk in it. I really didn't want to be difficult so I said,“You go ahead and add lots of milk and if it's not enough, I'll ask for more. ” She smiled. She made a perfect coffee. I left her two pieces of candy as a tip.

I went to her supervisor and let the leader know how well she handled such a difficult customer ahead of me. More of that needs to be done for young people starting out - probably the first job. '

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I'd still be crying too.

Comments posted by molliecat on July 29

READERS' COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激)probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you ! kiwicat wrote: My sons both have dreadful(糟透了的)first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder(提醒物)that we can be more tolerant and thankful to those who offer front-line customer service. mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness,So many good lessons you have earned are shared. Blessings, dear molliecat.

【小题1】Why did the writer have a coffee at McDonald's?

A．Because she arrived for the appointment ahead of time.

B．Because her appointment was delayed.

C．Because she wanted some coffee to calm down.

D．Because the coffee at McDonald's was very cheap.

【小题2】What can we know about the customer before the writer?

A．The customer was a pleasant young woman.

B．The customer was difficult to deal with.

C．The customer was easy to please.

D．The customer was very sweaty.

【小题3】What does the underlined word“supervisor” in Paragraph 3 mean?

A．A person in charge.

B．A person in need.

C．An elderly customer.

D．A reader of a website.

【小题4】The passage is most likely to be taken from

A．a website	B．a practical guide
C．a newspaper	D．a textbook

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答案(点此获取答案解析）

同类题1

Mary Verdi-Fletcher was born with spina bifida (脊柱裂), a disease that causes weakness in the legs and spine. Undiscouraged, she was not about to be told what she could or could not do. She believes that someone who is an artist is an artist from the day he or she is born. She dreamed of dancing and made up her mind to make her dream a reality. While still young, Verdi-Fletcher — dancing in her wheelchair — entered a dance competition with a friend. They won first prize. Later she won more competitions, refusing to listen to people who said to her “ You can’t dance if you’re in a wheelchair” or “ Dancing in a chair is not really dancing”.

However, Verdi-Fletcher was not pleased with personal success alone. She wanted to make dance available to others with disabilities. In 1980, she founded a dance company called Dancing Wheels Company. Based in Cleveland, Ohio, Dancing Wheels Company performs all over the world. In productions like “ The Snowman”, sit-down dancers perform with stand-up dancers. Modern lighting designs, attractive sets (布景), wonderful music, and festive costuming draw audience into fairy tales and other stories.

In one show, a young stand-up dancer named Devin played “The Brother Who Cannot See” while a young sit-down dancer named Jenny performed the role of “ The Sister Who Cannot Walk” . It was a lovely way to express a theme Verdi-Fletcher has represented all through her life: We all have disabilities. Some disabilities may be more noticeable, but hard work and devotion to our dreams can make the seemingly impossible become a reality.

【小题1】The author uses what people said to Verdi-Fletcher to show that ___________.

A．Verdi-Fletcher had made up her mind to become a dancer

B．the people who said that were of great wisdom

C．wheelchair dancing is not real dancing

D．no one can dance in a wheelchair

【小题2】What is Paragraph 2 mainly about?

A．Verdi-Fletcher’s contribution to dancing.

B．The Dancing Wheels Company.

C．The cooperation between Verdi-Fletcher and the disabled.

D．Verdi-Fletcher’s success in learning productions.

【小题3】What can we learn from Verdi-Fletcher’s story?

A．Disability can destroy one’s life.

B．A friend in need is a friend indeed.

C．Dancing is the best form of art for most people.

D．With great devotion one’s dream can become a reality.

【小题4】What is the purpose of the text?

A．To provide details about spina bifida.

B．To teach people how to dance in wheelchairs.

C．To encourage readers to work hard to realize their dreams.

D．To entertain readers with the story of “The Snowman”.

同类题3

During my second year at the city college，I was told that the education department was offering a "free"course, called Thinking Chess, for three credits. I _________the idea of taking the class because, after all, who doesn't want to _________a few dollars? More than that, I'd always wanted to learn chess. And, even if I weren’t _________enough about free credits, news about our _________was appealing enough to me. He was an international grandmaster, which _________I would be learning from one of the game's _________. I could hardly wait to _________him.
Maurice Ashley was kind and smart, a former graduate returning to teach, and this _________was no game for him: he meant business. In his introduction, he made it _________that our credits would be hard-earned. In order to __________the class, among other criteria, we had to write a paper on how we plan to __________what we would learn in class to our future professions and, __________, to our lives. I managed to get an A in that __________and learned life lessons that have served me well beyond the __________.
Ten years after my chess class with Ashley, I'm still putting to use what he __________me: “The absolute most important __________that you learn when you play chess is how to make good __________. On every single move you have to __________a situation, process what your opponent(对手）is doing and __________the best move from among all your options.”These words still ring true today in my __________as a journalist.

同类题4

Marvin, a friend of mine, was the kind of guy who was always happy and had something positive to say. Being a natural motivator, Marvin was there telling the employee how to look on the positive side of the situation whenever he or she was having a bad day.

Several months ago in his restaurant, Marvin was held at gunpoint by four armed robbers. They panicked and shot him. Luckily, Marvin was found relatively quickly and rushed to the local hospital. After 18 hours of the operation and weeks of medical care, Marvin recovered with pieces of the bullets（子弹）still in his body.

It is really a miracle（奇迹）for Marvin's surviving the robbery. When I met Marvin after the terrifying accident, I did ask him what had gone through his mind as the robbery took place. Marvin replied,“As I lay on the floor, I remembered that I had two choices:I could choose to live, or I could choose to die. I refused to choose to die. ”Marvin continued,“The nurses kept telling me that I was going to be fine. But when they wheeled me into the emergency room and from the expressions on the faces of the doctors and nurses,I read,‘He's a dead man. 'I knew I needed to take action. ”“What did you do?”I asked. “Well,there was a big nurse shouting questions at me ,”said Marvin. “She asked if I was allergic（过敏的）to anything. ‘Yes,’I replied. The doctors and nurses stopped working as they waited for my reply. I took a deep breath and yelled,‘Bullets. ’Over their laughter I told them,‘I am choosing to live. Operate on me as if I am alive,not dead. ?’”

“Each time something bad happens, I can choose to be a victim or to learn from it. I choose to learn from it. Every time someone comes to me complaining,I can choose to accept their complaining or to point out the positive side of life. I choose the positive side of life,”Marvin concluded.

【小题1】What happened to Marvin several months ago?

A．He was attacked by terrorists.

B．He got shots in a gun battle.

C．He met with a car accident.

D．He was badly wounded by robbers.

【小题2】Why did Marvin think he needed to take action in hospital?

A．He couldn't bear the rudeness of a big nurse.

B．The medical staff was not skilled enough to save him.

C．He had to encourage the doctors and nurses for the operation.

D．He was in danger and had to follow the nurses instructions.

【小题3】Which of the following can best describe Marvin according to the text?

A．Humorous and optimistic.