题干

   Yesterday I was a bit early for an appointment so I stopped in at McDonald's for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was impossible to please!

The young girl was sweaty and nearly in tears. I only wanted coffee but I liked lots of milk in it. I really didn't want to be difficult so I said,“You go ahead and add lots of milk and if it's not enough, I'll ask for more. ” She smiled. She made a perfect coffee. I left her two pieces of candy as a tip.

I went to her supervisor and let the leader know how well she handled such a difficult customer ahead of me. More of that needs to be done for young people starting out - probably the first job. '

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I'd still be crying too.

Comments posted by molliecat on July 29

READERS' COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激)probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you ! kiwicat wrote: My sons both have dreadful(糟透了的)first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder(提醒物)that we can be more tolerant and thankful to those who offer front-line customer service. mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness,So many good lessons you have earned are shared. Blessings, dear molliecat.

【小题1】Why did the writer have a coffee at McDonald's?
A.Because she arrived for the appointment ahead of time.
B.Because her appointment was delayed.
C.Because she wanted some coffee to calm down.
D.Because the coffee at McDonald's was very cheap.
【小题2】What can we know about the customer before the writer?
A.The customer was a pleasant young woman.
B.The customer was difficult to deal with.
C.The customer was easy to please.
D.The customer was very sweaty.
【小题3】What does the underlined word“supervisor” in Paragraph 3 mean?
A.A person in charge.
B.A person in need.
C.An elderly customer.
D.A reader of a website.
【小题4】The passage is most likely to be taken from
A.a websiteB.a practical guide
C.a newspaperD.a textbook
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同类题2

   A total of 17 paintings worth between 10 and 15 million euros were stolen at a museum in northern Italy, local officials said on Friday.

Three armed men with masked faces broke into the Castelvecchio Museum in Verona on Thursday night, a local newspaper reported. Located inside a castle which was built in 1354 ,the Castelvecchio Museum is one of the most important museums in the northern city.

The stolen paintings included masterworks from Andrea Mantegna, Jacopo Tintoretto, Peter Paul Rubens, Jacopo Bellini, Hans de Jode and other world-famous artists. The group controlled the only private security guard who was there and the cashier, and then forced the guard to accompany them to the rooms where they stole the paintings.

Verona Mayor Flavio Tosi, who stayed at the scene until late in the night, said that surely someone sent them, because they acted professionally, and knew what they were looking for. The paintings stolen, he added, basically  were the most valuable works on display. An investigation was opened into the theft.

The museum displays a very important collection of Italian and European art in 29 rooms including early Christian finds, Lombard gold work, sculptures from the 10th to the 14th century, medieval arms  and armor, and paintings from the 14th to the 18th century.

The museumi's director, Paola Marini, called herself shocked by the theft. The experienced art historian, who is about to leave her post after over 20years, was receiving an award in a nearby restaurant when she was informed of what had happened.

The theft came just a day after two stolen paintings recently recovered by Italian heritage police were displayed in Rome during a ceremony attended by President Sergio Mattarella and Culture Minister Dario Franceschini.

【小题1】Where does the article probably come from?
A.A journal.B.A newspaper.
C.A magazine.D.A storybook.
【小题2】What do we know about the Castelvecchio Museum?
A.It was used as a castle.
B.It is built in 1354.
C.It is in the north of Italy.
D.It was the most important museum in Italy.
【小题3】What do we know from the passage?
A.The stolen paintings are never on display.
B.The cashier asked the stealers to do it.
C.The security guard was killed.
D.The stealers were sent to do it.
【小题4】From the passage, we can know that Paola Marini  .
A.was charged with the theft
B.was about to leave the museum when the theft happened
C.was holding a meeting outside when the theft took place
D.has been in charge of the museum for many years

同类题4

   Trekking (徒步旅行) 500 miles across Spain is no easy task for anyone, but for the wheelchair user Justin Skeesuck, achieving the dream seemed nearly impossible. However, Skeesuck’s lifelong best friend, Patrick Gray, simply didn’t accept that idea. He said, “We’ve done everything together so far. Why don’t we have one more adventure?”

That’s exactly what he did — pushing Skeesuck across northern Spain’s Camino de Santiago. Though Skeesuck has a muscle disease similar to ALS (肌萎缩侧索硬化) and high blood pressure, he first got the idea to go on the journey after he watched a travel show about the trail. He said, “I knew immediately since my heart was just telling me, ‘You need to do this.’”

With Gray on board and the blessings of their family, the two best friends from Idaho set off to make Skeesuck’s dream of going for the journey a reality. However, neither Gray nor Skeesuck realized how physically and emotionally arduous the trip would be. Not only did they have a strict time limit — about six weeks to get from start to finish, but they also faced extremely difficult obstacles (障碍). With Gray pushing Skeesuck in a three-wheel wheelchair, the pair crossed mountains, rivers and a desert. “I’ve never been that physically exhausted in my entire life,” Gray said. The pair came across countless kind people during their trip who were eager to help them finish their journey, but they refused their help with gentle words. 34 days later, the two best friends finished their journey, realizing a dream that helped them learn about themselves and others. “The adventure has taught me for sure that when you do something with faith, and never give up, amazing things can really happen,” Skeesuck said.

Gray recorded their incredible trip in a book — “I’ll Push You: A Journey of 500 Miles, Two Best Friends and One Wheelchair”, which would be published soon. Skeesuck and Gray are also working on a children’s book that will tell the story of their adventure. They hope that the book will give kids strength when they deal with difficulties.

【小题1】What can we learn about Patrick Gray from Paragraph 1?
A.He is a wheelchair user.
B.He has been to Spain several times before.
C.He wanted to challenge what was thought impossible.
D.He didn’t think trekking 500 miles was an adventure.
【小题2】What does the underlined word “arduous” in Paragraph 3 mean?
A.Relaxing.B.Disappointing.
C.Challenging.D.Satisfying.
【小题3】What can we infer about the pair’s journey from Paragraph 3?
A.They set off on foot.B.They finished it ahead of time.
C.They received a lot of help.D.They met with no difficulties.
【小题4】Why did the two friends write a children’s book on that journey?
A.To encourage kids to face difficulties bravely.
B.To earn some money by selling books.
C.To persuade kids to take a trip to Spain.
D.To show kids the beautiful natural scenery.