题干

   Yesterday I was a bit early for an appointment so I stopped in at McDonald's for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was impossible to please!

The young girl was sweaty and nearly in tears. I only wanted coffee but I liked lots of milk in it. I really didn't want to be difficult so I said,“You go ahead and add lots of milk and if it's not enough, I'll ask for more. ” She smiled. She made a perfect coffee. I left her two pieces of candy as a tip.

I went to her supervisor and let the leader know how well she handled such a difficult customer ahead of me. More of that needs to be done for young people starting out - probably the first job. '

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I'd still be crying too.

Comments posted by molliecat on July 29

READERS' COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激)probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you ! kiwicat wrote: My sons both have dreadful(糟透了的)first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder(提醒物)that we can be more tolerant and thankful to those who offer front-line customer service. mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness,So many good lessons you have earned are shared. Blessings, dear molliecat.

【小题1】Why did the writer have a coffee at McDonald's?
A.Because she arrived for the appointment ahead of time.
B.Because her appointment was delayed.
C.Because she wanted some coffee to calm down.
D.Because the coffee at McDonald's was very cheap.
【小题2】What can we know about the customer before the writer?
A.The customer was a pleasant young woman.
B.The customer was difficult to deal with.
C.The customer was easy to please.
D.The customer was very sweaty.
【小题3】What does the underlined word“supervisor” in Paragraph 3 mean?
A.A person in charge.
B.A person in need.
C.An elderly customer.
D.A reader of a website.
【小题4】The passage is most likely to be taken from
A.a websiteB.a practical guide
C.a newspaperD.a textbook
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同类题1

   In the town of Boone,8 years ago this summer,a Chick-fil-A was built and all the parents and children were delighted to have a place with great food and a wonderful indoor playground. But there was one little girl who couldn't enjoy the food because her treatments made all food tasteless. She was most disappointed,however,that she was not able to play on the new playground that she saw so often on the way to the doctor's office. This was because her immune system(免疫系统)was nearly non-existent,and her parents and doctors were concerned that she might pick up a bad germ(病菌).

One day when she was at the doctor's office,the manager of Chick-fil-A,who happened to be the husband of her favorite nurse and was bringing her lunch,knelt down before the little girl and asked her if she had been to the new place to play. The little girl sadly explained her health issues and the reason for her absence. The man held her and cried with her.

The next day,the little girl received a phone call from the man to meet him in the parking lot on Sunday. The girl's mom said,"I thought you are closed on Sundays." He said,"We do,but I have a surprise for your little girl. Oh,make sure she has play clothes and bring her best friend."

That Sunday,the little girl,her mom and dad,her best friend and her mom went to Chick-fil-A. The manager locked the door behind them,and disinfected(消毒)the entire play area from top to bottom twice. He served them cold fountain drinks and ice cream,and then played with the little girls until they could play no longer.

I know this story to be true because the little girl is my daughter, Makala. She will never forget the sacrifice and kindness of the manager. She will forever love him, and now that she is cancer-free, Chick-fil-A has the best chicken in her opinion.

【小题1】From the passage, we can know Chick-fil-A is the name of a _______.
A.restaurantB.hospital
C.parking lotD.playground
【小题2】Why couldn't the little girl enjoy herself in the Chick-fil-A?
A.Because her doctors didn't allow her to any place that was not clean.
B.Because food in the Chick-fil-A was tasteless.
C.Because her parents thought the food there would be harmful to her.
D.Because any bad germ would have a bad influence on her health.
【小题3】Why did the manager give the girl a call?
A. To treat her illness.
A.To play with her.
B.To satisfy her wish.
C.To advertise Chick-fil-A.
【小题4】In the passage,what does the author want to tell us?
A.A little girl was sad that she was not able to enjoy herself.
B.Health problems can have bad effects on a normal person's life.
C.Kindness is a priceless quality that should be valued by everyone.
D.Happiness comes from ourselves as well as from others' kindness.

同类题3

Johnny Smith was a good math student at a high school. He loved his computer. He came home early every day, and then he worked with it till midnight. But Johnny was not a good English student, not good at all. He got an F in his English class. One day after school Johnny joined his computer to the computer in his high school office. The school office computer had the grades of all the students: the math grades, the science grades, the grades in arts and music, and the grades in English. He found his English grade. An F! Johnny changed his English grade from an F to A. Johnny' parents looked at his report card. They were very happy.
"An A in English!" said Johnny's Dad. "You're a very clever boy, Johnny."
Johnny is a hacker(黑客). Hackers know how to take information from other computers and put new information in. Using a modem(调制调解器), they join their computers to other computers secretly. School headmasters and teachers are worried about hackers. So are the police, for some people even take money from bank computer account and put it into their own ones. And they never have to leave home to do it! They are called hackers.
【小题1】Johnny changed his English grade with the computer in _______.
A.the classroomB.the school office
C.a bank near his houseD.his own house
【小题2】When Johnny's parents saw the report, they were happy because _______.
A.Johnny was good at math
B.Johnny loved computers
C.Johnny could join one computer to another
D.they thought Johnny was not poor in English any longer
【小题3】Who are worried about hackers in the story?
A.Johnny's parents
B.School headmasters, teachers and the police
C.Only the police
D.Many school headmasters and teachers
【小题4】What should the hackers know well, do you think, after you read this story?
A.InformationB.Bank computer accounts
C.ComputersD.Grades

同类题4

   Steve and Mark were good friends. They decided to spend their vacation in Haiti. Since they _____ no French, they took a French wordbook with them and hoped it would help them in difficult situations.

The flight was _____ , and the hotel was very comfortable. Each day after breakfast, Steve and Mark_____a picnic lunch and dinner and went off to visit _____ of interest. After a while, the boys became tired of eating picnic meals and decided to eat a big fish dinner in a good restaurant. Unfortunately, they _____ their wordbook in the hotel.

They _____ the menu carefully. After ten minutes, Steve said to Mark, “ I don’t understand this menu.” “Neither do I,” said Mark. “I see poison on this menu. Are they _____ here?” “Maybe. They even spelled poison _____ They spelled it p-o-i-s-s-o-n instead of p-o-i-s-o-n. But it must mean the same thing. Maybe we should go to _____ restaurant. Because I don’t ______ to eat something that will kill me. “ But Mark was ______ So he said, “There is no other restaurant near here, and I’m tired of walking around the city. Let’s order something else instead. It’s _____ here, so the food must be good.”

The boys looked at the menu again. They finally decided to order steak,______ they really wanted fish. The boys just pointed to the word steak, and the waiter ______.

As they were eating they ______ some tourists speaking English. “ This ______ is delicious.”

“We’re lucky we picked a restaurant that’s famous for its fish”.

Steve and Mark wondered about what they ______ . “Famous for its fish? There was no fish on the ______ !” said Mark.

Finally, Steve decided to find out what all this was about. “ Excuse me, how did you order fish when it wasn’t on the menu?” “ Sure it’s on the menu. It’s right here. Poisson.” Steve shouted, “ Poisson. That’s poison ! We were ______ why a restaurant like this could have poison on the menu.”

The tourists ______ One of them said, “ No. Poisson is French for fish.”

【小题1】
A.spokeB.researchedC.taughtD.commanded
【小题2】
A.terribleB.straightC.swiftD.smooth
【小题3】
A.selectedB.replacedC.packedD.booked
【小题4】
A.placesB.restaurantsC.schoolsD.hotels
【小题5】
A.heldB.keptC.leftD.lost
【小题6】
A.studiedB.exploredC.searchedD.observed
【小题7】
A.familiarB.crazyC.confidentD.strange
【小题8】
A.fluentlyB.wrongC.simplyD.natively
【小题9】
A.anotherB.oneC.otherD.that
【小题10】
A.wantB.expectC.requestD.mean
【小题11】
A.puzzledB.scaredC.exhaustedD.determined
【小题12】
A.activeB.comfortableC.peacefulD.crowded
【小题13】
A.sinceB.althoughC.unlessD.because
【小题14】
A.understoodB.escapedC.disagreedD.ordered
【小题15】
A.foundB.sensedC.noticedD.heard
【小题16】
A.steakB.vegetableC.fruitD.fish
【小题17】
A.releasedB.rewardedC.concernedD.discovered
【小题18】
A.tableB.menuC.showD.spot
【小题19】
A.doubtingB.wonderingC.expressingD.admitting
【小题20】
A.criedB.shockedC.laughedD.shouted