Yesterday I was a bit early for a date so I stopped in at McDonald’s for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was hard to please!

The young girl was sweaty and near tears. I only wanted coffee but I liked lots of milk in it. I really didn’t want to be difficult so I said, “You go ahead and add lots of milk and if it’s not enough, I’ll ask for more.” She smiled. She made a perfect coffee. I left her two pink candies as a tip (小费).

I went to her supervisor and let the leader know how well she dealt with such a difficult customer ahead of me. More of that needs to be done for young people starting out — probably the first job.

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I’d still be crying too.

Comments posted by molliecat on July 29, 2018

READERS’ COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激) probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you!

Kiwicat wrote: My sons both have very unpleasant first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder (提醒物) that we can be more thankful to those who offer front-line customer service.

Mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness. So many good lessons you have earned are shared. Blessings, dear molliecat.

   I was a paperboy — well actually, the first papergirl in Seattle. When I was 12, I took my way into a job delivering (投递) The Seattle Times. I remember the boss looking this _______ girl over and telling me I had a week to _______ I could do it.

So after school, I would _______ over to the hut down the street, pick up my bundles, lift them onto the back of my _______ and ride my route. Sunday morning papers were too _______ for me to carry. I tried, and it took me three hours to _______ them as I had to keep coming back to reload. So, my mother volunteered to get up at 5:30 am and drive me around. She _______ herself to my employment.

What I learned as a _______ was to find out where each of my customers wanted their papers. I didn’t just throw them on their lawn (草评)._______ they wanted papers on their porch, or mailbox or inside the gate, that was where they got them. When a ________ went out of town, he would tell me and I would make sure that the papers didn’t ________ up to attract thieves. In return, I got big ________.

Somewhere the paperboys are ________ by modern services. We put our orders into online forms that then tell a service that ________ a guy in a truck to throw the papers onto the lawn.

The people that run and own newspapers have the ________ to deliver news to us in a large number of forms, and we should be able to get it any way we want. We should be able to ________ for the form we want it ________, including how it is distributed. I would ________ pay to have a papergirl or paperboy deliver the ________ on the right day in the right way, and I would tip for that privilege.

Let’s bring back the paperboy and with it ________ employment for our children.

   Summertime has always been my absolute favorite time of the year. When I was in school，I just lived for the long summer holidays when I could play with my friends and my sister all day at our ease. Everyone has different associations with summer. For some，they think of the smell of freshly cut grass，for some it's lying on a beach reading a book and for others it might be the taste of lemonade or ice cream. I am so happy to be spending this summer with my family and childhood friends here in the Highlands of Scotland after a year away in France.

One of my favorite things to do in summer is go to see the Highlands. These events happen all across the Highlands and Islands of Scotland over the summer and are a great chance for friends and families to get together and support the local community. A Highland Games event is a big gathering with food stalls（货摊），fair games for children and sports competitions. Many of the sports are very specific to Scottish tradition such as "caber toss". This is a competition in which the competitors attempt to lift a full-length tree log and throw it into the air. The oldest Highland Games of Scotland are now an iconic（象征性的）part of the Scottish summer.

Summer just would not be complete for me without my favorite fruit-strawberries. Here in the Highlands，strawberries are grown as one of the best-sellers over the summer months and one thing I love to do on a warm summer afternoon is to pick some strawberries to eat with cream at the end of the day. If you come here，I think you will fall in love with them.

   Sarah grew up on a fishing boat. Her father, _____ to make enough money to buy a house, had _____ her within their only small boat since his wife died.

One morning, Sarah saw a _____ above the sea, which was close to them, and the boat began to rock as waves grew. ____  the mountain of clouds approaching from the south, she rushed below deck (甲板) ,“Dad, _____!”

“What?” her drunken father asked _____.

“Dad, a big storm is coming. We need to get out of here.” She grabbed his shoulders and _____ him.

He got angry, shouting, “What are you doing?”

“Dad, we have to _____ the boat. There’s a big storm coming.”

Her father _____ her at last. He walked to the deck, saw the ______ and fired up the engine.

“Dad, what are you doing?”

“Sarah, ______ we stay here, we will die. We need to go out to the sea. We must ride the waves; that’s our only ______.”

Their boat headed into the storm ______. Above them were black clouds and in front of them were dark waves. It was so ______.

Hours passed. The dark day turned into darkness totally. They held each other for ______, but the experienced fisherman needed no ______ because he had fought many such battles.

Eventually, the waves ______ and the sky brightened. Sarah was ______ and hugged her father, “You did it, Dad.”

They sailed back into the port. Other boats had been destroyed. Their boat was the only one to ______ the storm. Sarah hugged her father again. “Dad, you made it. You ______ us.”

“No, Sarah,” he held her by his arms, “we did it together.”

A young man had bought an old house that was in bad shape, but he and his wife believed they could restore it. They immediately went to work. Their goal was to have the old building look best for New Year’s Eve get-together.

Just two days before New Year, however, a storm swept through the area, leaving a hole in the wall of the house. There was obviously no time to repair the damage before New Year. Then, the sad couple attended a local auction(拍卖)that afternoon. One of the items put up for bids was an old gold-and-ivory-colored tablecloth. Seized by an inspiration, the young man was the highest bidder at $ 6.50. His idea was to hang the cloth to cover the ragged hole.

On the day before New Year, it was snowy. As the young man unlocked the house door, he noticed an old woman standing at the bus stop. He knew the bus wouldn’t be there within at least half an hour, so he invited her inside to keep warm.

When the woman walked in and saw the tablecloth, she rushed at it and said excitedly, “It’s mine. It is my tablecloth.” She told the surprised man its history and even showed him her name in one comer of the tablecloth. She and her husband had once lived in Vienna, Austria, and their village was hit by a deadly disease. So they decided to flee to Switzerland, but her husband told her to leave first, saying he had something urgent to deal with. A few days later, it was reported that the bus her husband took fell off the cliff(悬崖)and he was never to be found. Her husband was believed to have died. Touched by her story, the young couple asked about her address, planning to send the tablecloth to her after New Year. As the bus came, she left.

In the candlelight of New Year’s Eve, the tablecloth looked even more beautiful. As the man’s friends left the house, they thanked the man for his arrangement and mentioned how beautiful the house looked.

Otte old gentleman stayed, admiring the tablecloth.

The young man drove the old man to that old woman’s home.