Yesterday I was a bit early for an appointment so I stopped in at McDonald's for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was impossible to please!

The young girl was sweaty and nearly in tears. I only wanted coffee but I liked lots of milk in it. I really didn't want to be difficult so I said,“You go ahead and add lots of milk and if it's not enough, I'll ask for more. ” She smiled. She made a perfect coffee. I left her two pieces of candy as a tip.

I went to her supervisor and let the leader know how well she handled such a difficult customer ahead of me. More of that needs to be done for young people starting out - probably the first job. '

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I'd still be crying too.

Comments posted by molliecat on July 29

READERS' COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激)probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you ! kiwicat wrote: My sons both have dreadful(糟透了的)first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder(提醒物)that we can be more tolerant and thankful to those who offer front-line customer service. mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness,So many good lessons you have earned are shared. Blessings, dear molliecat.

   As everyone grows, they realize there will always be someone who is better. I learned this _______ in the second year in high school. The shock this experience brought was so great that I felt my _______ was nothing left. That was all it took；one person _______ everything.

Her name is Jenny. She was the girl who _______ raised her hand and had useful comments  about everything. When teachers needed challenging problems to be answered, they _______ answers from her. And if students needed _______ they went to consult her. I didn't _______ her, but I admitted her presence annoyed me. In the first year, as a model student, I was the person everyone _______ and all the teachers trusted. Then she came out of _______! We also had two __________ together. There I got to see what everybody thought of her. When an exam finished, it became a __________ that she got the top grade and it didn't __________ to my classmates whether I was right there, __________ I also got an excellent grade. They would cross me and __________ her! I was left being ignored. __________ , I didn't feel like trying anymore.

I stopped trying to put on a show because no one was __________ anymore. Later, she was called to make a（n）   __________ at the graduation ceremony and she talked of her hard work in it. I realized all her hard work got her there, not her desire to __________ . It finally hit me that Jenny __________ the attention she got. She showed me how big the world is and how __________ the world I used to live in. I'll do my best because I know it will pay off.

I was in the ninth grade when I began to suffer depression（精神忧郁）. My parents noticed but felt that since I'd always been 【小题1】 good child, this was temporary（暂时的）.

【小题2】（unfortunate）, it was not to be so. I didn't have friends. Hardly could I share my problems. Deep worry began to destroy my 【小题3】（confident）. Finally I refused to attend classes, 【小题4】（shut）myself in my room for hours.

The examination was coming near, but I simply didn't care. My parents and teachers were 【小题5】（surprise）at my bad performance. One morning, 【小题6】 a particularly severe lecture from my father, I stood at the school gate, sad. Then as the other students went to their classrooms, our headmaster called me. The next forty-five minutes was one of the 【小题7】（wonderful）moments in my life. She said she 【小题8】（notice）a big change in me and wondered why.

At first she took my hands in 【小题9】（she）and listened patiently as I mentioned my worries. Then she hugged me as I wept. Months of frustration and loneliness disappeared.

No one had tried to understand what the real problem was except the headmaster, 【小题10】 helped me out simply by listening and hugging.

   Everyone is affected by certain events or individuals that change their life. 【小题1】 One of them who have had a special effect on me is my volleyball coach.

When I first went to the volleyball training, I found out that my coach was seventy years old. 【小题2】 When she was seventy-three, she still warmed up with us and ran the five-kilometer cross-country races in the sports camp. I’ve never seen her being desperate, exhausted or complaining about something. In addition to this, she also has a great sense of humor and a modern world view. She is an absolutely amazing human being and a great role model. 【小题3】

The coach taught me to control my emotions. She always reminded me that I should never give up and that I needed to believe in myself. She showed that I should take advantage of any opportunity, never be nervous in difficult situations and take it easy. 【小题4】 This wonderful woman has taught us to work as a team and developed a sense of responsibility for our actions in us.

I’m thankful for everything she has taught me. Under her instructions, I became a part of a team which has won a lot of competitions. 【小题5】 She has made a great influence on the formation of my personality and character. Also she has taught me to love volleyball.

I’m still trying to come to her training classes and help her with everything that I can do. Knowing her has been one of the most wonderful parts of my life.