Yesterday I was a bit early for an appointment so I stopped in at McDonald's for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was impossible to please!

The young girl was sweaty and nearly in tears. I only wanted coffee but I liked lots of milk in it. I really didn't want to be difficult so I said,“You go ahead and add lots of milk and if it's not enough, I'll ask for more. ” She smiled. She made a perfect coffee. I left her two pieces of candy as a tip.

I went to her supervisor and let the leader know how well she handled such a difficult customer ahead of me. More of that needs to be done for young people starting out - probably the first job. '

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I'd still be crying too.

Comments posted by molliecat on July 29

READERS' COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激)probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you ! kiwicat wrote: My sons both have dreadful(糟透了的)first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder(提醒物)that we can be more tolerant and thankful to those who offer front-line customer service. mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness,So many good lessons you have earned are shared. Blessings, dear molliecat.

【小题1】Why did the writer have a coffee at McDonald's?

A．Because she arrived for the appointment ahead of time.

B．Because her appointment was delayed.

C．Because she wanted some coffee to calm down.

D．Because the coffee at McDonald's was very cheap.

【小题2】What can we know about the customer before the writer?

A．The customer was a pleasant young woman.

B．The customer was difficult to deal with.

C．The customer was easy to please.

D．The customer was very sweaty.

【小题3】What does the underlined word“supervisor” in Paragraph 3 mean?

A．A person in charge.

B．A person in need.

C．An elderly customer.

D．A reader of a website.

【小题4】The passage is most likely to be taken from

A．a website	B．a practical guide
C．a newspaper	D．a textbook

假设你是晨光中学高二(1)班的班长李津，得知美国学生Chris 作为交换生，下学期将到你班学习。请你根据以下提示，给他写封邮件：
(1) 表示欢迎 (2) 介绍与本地生活相关的信息（如天气，饮食等）
(3) 介绍本班情况   (4) 希望Chris做哪些事情，以增进中美学生之间的了解和友谊
注意：
(1) 请勿提及与考生相关的真实信息。    (2) 可适当加入细节，使内容充实，行文连贯。
词数不少于100；开头已给出，不计入总词数。
(1) 参考词汇：  交换生  exchange student
Dear Chris,
I’m Li Jin, monitor of Class One, Grade Eleven.

短文改错

As Teachers' Day draw near，I would like to express my thanks to Ms. Li，who taught me English last year. At that time，I was having a trouble studying English and my scores fell. Ms. Li encouraged me and tells me her story that she never gave up before her studies didn't go well. She also said that it was necessary make efforts so that I would not regret waste time. Her words were the best medicine because she stood in her shoes to deal with problems and gave me sincere advices. She did not simple comfort me. Her teaching methods also counted. It had never crossed my mind that studying could be so interested until I met Ms. Li.

It was a bright spring afternoon when Freda told me she wouldn’t need me any more. I had just finished my four-hour work_______up and down the stairs of her three-storey home, cleaning the floor and washing the dishes. She was_______jeans and a sweater, sitting at the table I had just_______A pile of papers spread around her. Her husband’s_______was going to be reduced by thirty percent. And they were trying to live as if it had_______happened. I felt sorry for her, but I also felt a sense of_______
I had been cleaning Freda’s house for five years and had_______an unexpected relationship with the family. It was not just_______I had become an expert at scraping(刮掉) dirt stuck to their wooden floor,_______that I had learned exactly how to place toys on the girls’ beds. It was________than that, for I felt I had become a part of their________
Freda stayed at home with the kids,________I would often see her in the morning________them to school. And I’d be there when they________home at lunch for sandwiches and piano practice. I had________them grow up. Now I was fired, but the________thing was that I still wanted to keep scraping away the dirt and dust for the family.
I left Freda’s house that day, wondering about the________of my relationship with my clients(主顾). Who am I________them? As a matter of fact, I’m________an employee—the lowest kind of employee. But I’m also a trusted________of the family. I can’t help worrying about what happens around me.

【小题1】

A．stepping B．coming C．jumping D．moving

【小题2】

A．hanging B．making C．wearing D．changing

【小题3】

A．cleaned B．washed C．swept D．brushed

【小题4】

A．duty B．money C．work D．pay

【小题5】

A．already B．seldom C．never D．yet

【小题6】

A．regret B．surprise C．fear D．loss

【小题7】

A．started B．developed C．improved D．broken

【小题8】

A．why B．what C．that D．which

【小题9】

A．but B．and C．or D．for

【小题10】

A．less B．least C．more D．most

【小题11】

A．life B．story C．activity D．experience

【小题12】

A．as B．so C．since D．however

【小题13】

A．taking B．bringing C．meeting D．calling

【小题14】

A．left B．returned C．went D．marched

【小题15】

A．found B．noticed C．watched D．realized

【小题16】

A．possible B．great C．proper D．strange

【小题17】

A．meaning B．nature C．result D．importance

【小题18】

A．for B．to C．with D．at

【小题19】

A．hardly B．certainly C．probably D．merely

【小题20】

A．member B．person C．relative D．companion