It’s reported that a male waiter recently poured boiling water over a female customer at a hot pot restaurant after the woman was caught complaining about the waiter’s bad service online. 【小题1】

The female victim, surnamed Lin, reportedly got into an argument with the waiter, surnamed Zhu, when Zhu refused her repeated request for additional soup for her pot. Lin was rushed to hospital and was diagnosed with severe bums on up to 40% of her body. 【小题2】

Many netizens criticized the waiter for being too impulsive and ignoring the possible consequences, but some also accused Lin of being too picky. Meanwhile, some came up with a question worthy of discussion: 【小题3】

Many tragedies are caused by arguments and if the victim can control his or her anger and try to reach a compromise, the tragedies could possibly be avoided. Sometimes so-called “cowardliness” can be a form of self-protection, especially when you are faced with strangers and you know little about their personalities.

【小题4】 When they calm down afterwards, they would regret their “ridiculous” behavior and have to pay the price for the consequences.

In May, a male driver in the southwestern city of Chengdu was captured on film intercepting a woman’s car and dragging her out of her seat, throwing her on the ground, before cruelly kicking her several times on the head, simply because the woman suddenly changed lanes in front of his car.

【小题5】 Forgive others’ mistakes and avoid fueling others’ anger. Accordingly, you may be less likely to suffer from unexpected troubles.

   Blind people can read. They do so by running their fingers along a line of raised points or dots on paper. Of course, they first have to learn the code（代码）. Here are some examples of it. One dot stands for the letter “A”. Two dots side by side mean “C”. Four dots arranged to look like a box（：：） stand for the letter “G”. By placing the dots in special patterns, all the letters of the alphabet can be formed.

This code was made up by a Frenchman called Louis Braille. Though he could see at birth, he became sightless when he was only three. Braille was cutting leather in his father’s shop. His knife slipped and cut his eye. Infection（感染）spread to both eyes, and he became blind.

At 10, he was placed in a home for the blind. But young Braille had great talent. He became a skilled musician and soon got a job as a church organist（风琴弹奏者）in Paris.

Because he had talent and was quick, he became a teacher at a school for the blind. While there, he heard that a captain had sent messages to his soldiers that they could read at night without light. His messages were in the simple form of raised dots and dashes. This was the clue Braille needed. At the age of 15, he worked out his own six-dot code. Each group of dots is called a cell. The cells are three dots high and two dots wide. For the rest of his life, Braille taught his young flock to read both written and musical works using his code.

For the last 17 years of his life, Braille was ill with tuberculosis. He died at the age of 43.

I often remember those good old days when life was 【小题1】（simple）, and people were much more humane and gentler. Recently, to my surprise, I got an opportunity（机会）to experience that same warmth that I thought 【小题2】（disappear）from the world.

I was out shopping the other day with my husband, two daughters and one granddaughter. It was very hot, and we were all 【小题3】（obvious）tired and hungry. We entered a restaurant, 【小题4】（look）for some food and comfort. To our disappointment, all the tables 【小题5】（occupy）and no one seemed in 【小题6】 hurry to stand up. Suddenly, two young girls offered 【小题7】（give）their table to us although they had just got their order. They said they would enjoy their meal at home. We were grateful 【小题8】 them for their kindness. We thanked them sincerely. That day, I thought to 【小题9】（I）there still were some kind and polite youngsters 【小题10】 are willing to help others in this fast-moving and less caring world and my faith in humanity was brought back once again.

   I was at the post office early that morning, hoping to be in and out in a short while. Yet, I _____ myself standing in a queue that went all the way into the hallway. I had never seen so many people there on a weekday. It seemed someone might have made an announcement, _____ customers to carry as many packages as they could and bring them in when I needed to have my own package _____. The queue moved very slowly. My patience ran out and I got _____. The longer it took, the angrier I became. When I got to the counter finally, I finished my _____ quickly and briefly, and then walked past the queue that was then extending past the front door.

“Excuse me,” I said, trying not to be too pushy. Several people had to move _____ to make room for me to get to the _____.

I stepped out, complaining about the _____ conditions. Thinking I was going to be late for my dentist appointment, I headed into the parking lot.

A woman was coming across the parking lot in my direction. She was walking with determination, and each step sounded very heavy. I _____ that she looked as if she breathed fire. It stopped me in my tracks. I ______ myself and it wasn’t pretty. Had I looked like that? Her body language said that she was having a ______ day. My anger melted away. I wished I could wrap her in a hug but I was a ______. So I did what I could in a minute ______ she hurried past me — I smiled. In a second everything changed. She was astonished, then somewhat ______. Then her face softened and her shoulders ______. I saw her take a deep breath. Her pace slowed and she ______ back at me as we passed each other.

I continued to smile all the way to my ______. Wow, it’s amazing what a simple smile can do.

From then on, I became aware of people’s ______ and my own, the way we show our feelings. Now I use that ______ every day to make me ______ that when facing the world, I can try a smile.