I've come to the conclusion that I'm terrible at saying "No". For example，last Sunday I was sitting at my desk alone，totally ________ in my own business，when a colleague of mine phoned and asked me to get involved in ________ with her. I found myself getting all caught up in her enthusiasm and didn't want to ________ her. So I said "Sure，why not？" even before the talk ________

I found myself agreeing，without giving any ________ whether it was worth doing. We are both window-shoppers who go to shops but buy nothing and ________ a whole day in the street. Actually，I hardly have any time to spare because I am very busy ________  my normal job-I've also got a book to write，a business to ________ and a family to look after. And then there are my other projects to ________—my voluntary work and a couple of other interesting investments that I want to _________.I'm going to have to be more ruthless（残酷无情的）and not just agree to _________  people ask me to get involved in. In other words，I'm going to have to get _________ at saying "No". Usually I hate saying "No"，because having to disappoint someone usually _________ me. Now I realize _________  I haven't learned to say "No"，I've been feeling very _________.

We had better do what we think is right and what we are _________ to do. Sometimes it does not seem that bad to _________ others. In my case, if I _________ want to be involved in it, I' ll pay more _________ to it and do it quite well I' ll be enthusiastic and motivated and do something that is good for everyone and everyone will be happy. It' ll be a win-win _________. What's not good about that? So sometimes, we have to say "No".

   Sometimes you meet an ordinary person doing something extraordinary. On a recent trip I met Normand Gallant. Normand is someone you could _____ on the street and never notice but he is a very special person who _____ recognition.

Norm lives in a remote area far from the _____ big hospital, so when his wife _____ cancer several years ago, Norm was faced with a four-hour _____ to where she could be treated. That meant lots of _____ for meals, fuel, hotels and so on. But in the end the cancer took his wife’s life _____.

Norm was obviously _____ by his wife’s passing, and he was quite upset, _____ he realized that other people were ______ the same sorts of hardships. He wanted to do something but he didn’t want to give money to the ______ that support cancer research because he didn’t know how much would actually get to the researchers. What he did was to ______ parties.

About every three weeks on Saturday evenings, there is a party in Norm’s garage. ______ during the evening Norm tells about a family who is having difficulty ______ the cost of supporting a cancer patient in undertaking ______ far from home. Then a pail is passed around and the money is ______, every cent of it goes ______ to that family.

Norm’s personal loss has ______ an act of kindness in ______ of the wife he has lost. Wouldn’t it be ______ if we had more people in the world like Normand Gallant? He makes the world a better place.