Yesterday I was a bit early for an appointment so I stopped in at McDonald's for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was impossible to please!

The young girl was sweaty and nearly in tears. I only wanted coffee but I liked lots of milk in it. I really didn't want to be difficult so I said,“You go ahead and add lots of milk and if it's not enough, I'll ask for more. ” She smiled. She made a perfect coffee. I left her two pieces of candy as a tip.

I went to her supervisor and let the leader know how well she handled such a difficult customer ahead of me. More of that needs to be done for young people starting out - probably the first job. '

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I'd still be crying too.

Comments posted by molliecat on July 29

READERS' COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激)probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you ! kiwicat wrote: My sons both have dreadful(糟透了的)first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder(提醒物)that we can be more tolerant and thankful to those who offer front-line customer service. mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness,So many good lessons you have earned are shared. Blessings, dear molliecat.

   Driving home from work every day on a long winding country road, I passed a house where an elderly man sat on his front porch (走廊). I had been _____ to him only when I first moved into my home. For these past fifteen years, I have _____ my window, waved, and shouted, “Hi, Charlie.“ I felt _____ to greet him in this way because I couldn’t _____ going through a day without hearing someone say my name. I felt he also needed to hear his name _____ by someone else.

I used to _____ his wife, too, when she was out walking their dog. She was a _____ woman in a long wool coat0, whatever the _____. I didn’t know her name, but I’d _____ and say “Hi, Grandma“ and she’d smile and wave back.

But then came the day when she was not ______ walking their dog; instead, Charlie was doing so. I realized he was alone, and the desire to greet him grew ______. My window was rolled down before I came around the corner, and ______ he was not on the porch, I’d shout to him, hoping that in his ______ he’d hear me. As long as there was a ______ on in the house, I felt that he was all right.

But that day came when he had to sell his belongings; Charlie’s pickup truck was ______ on the front lawn. A few days later, a sign was ______, and I knew Charlie was gone. I still wave and ______, “Hi, Charlie” as I pass just as I did in the past. The house is dark now.

It is my ______ that all of us need to be greeted at least once a day and that we need to hear our names spoken aloud by another person, to know someone sees us and ______ the truth of our being. I believe it is our duty to greet each other each day, in this way to prove that ______.

When I was in high school, most of my friends had bicycle. I hoped I could also have it. One day I saw a second-hand bicycle, that was only one hundred yuan. I asked my father the money, and he said he could only give me half of the money. I should earn the other half by myself. So I went to sell newspapers after the school. My father was pleasing when I showed him the money a month late. He gave me the other fifty. You can imagine how happily I felt when I ride to school on my own bicycle.