Yesterday I was a bit early for a date so I stopped in at McDonald’s for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was hard to please!

The young girl was sweaty and near tears. I only wanted coffee but I liked lots of milk in it. I really didn’t want to be difficult so I said, “You go ahead and add lots of milk and if it’s not enough, I’ll ask for more.” She smiled. She made a perfect coffee. I left her two pink candies as a tip (小费).

I went to her supervisor and let the leader know how well she dealt with such a difficult customer ahead of me. More of that needs to be done for young people starting out — probably the first job.

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I’d still be crying too.

Comments posted by molliecat on July 29, 2018

READERS’ COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激) probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you!

Kiwicat wrote: My sons both have very unpleasant first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder (提醒物) that we can be more thankful to those who offer front-line customer service.

Mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness. So many good lessons you have earned are shared. Blessings, dear molliecat.

   I now remember the day as if it were just yesterday. It was the early morning hours and I had _____ to my dad several hours before. We hung up the phone and I _____ my night time routine, getting my daughter ready for _____ and doing the same for myself. I went to sleep that night and the phone rang around 1:30 a.m. I saw that it was my brother _____ I thought he had probably been drunk so I hung _____ up. My brother gets drunk and calls me _____ Then the phone rang again and I answered. He asked me if I knew what was _____ because our cousin had called him and told him to call our aunt because she _____ to talk to him. She said there was no _____ at my parents’ house. At that point I started to ______ but I had to stay strong for my brother. I called the hospital and I asked if they had a ______ by the name of Ray Green. They said yes and nothing else. My mother called me back after a few minutes and told me that my father had ______.

I’m still so lost that sometimes I pick up the ______ to call my dad and then I remember he’s not there for me to make a phone call to. ______, I see something that would have made him ______ and I laugh twice for him too. My mother is so much ______ than I am. She is back at work and going on with her life and I’ve done the ______ but not like her. I know she ______ my father dearly but she is strong and keeps on so that everybody else can ______ her lead. So that is what I’m trying to do: stay strong and keep my ______ up.

【小题1】 (locate) on North Island, Auckland is the largest city in New Zealand, with people of different 【小题2】 (culture) living there. Its history 【小题3】 (go) back 650 years when the Maoris settled in the area. Later the capital moved to Wellington because of its more 【小题4】 (center) position. Now the city has large modern suburbs. And the government made the country a nuclear-free zone; thus Auckland has been a center for protest 【小题5】 nuclear testing in Asia Pacific.

As well as the Auckland Harbour Bridge, Mt. Eden 【小题6】 (include) in the famous sights. In the city, you can enjoy 【小题7】 amazing view from the Sky Tower, the city’s tallest tower. From anywhere in the city, you can see the sea. So the reason why Auckland is called “the city of sails” is 【小题8】 it has the most boats in the world. Besides, it has a warm climate with plenty of sunshine.

You can travel 【小题9】 (easy) between Auckland and the rest of New Zealand. And there are regular international flights. However, 【小题10】 (fly) from Europe takes over 24 hours, which is also very expensive.

Bad Things About Cell Phones in School

Giving your schoolchild a cell phone has a very positive effect. 【小题1】 However, at school especially in the classroom, cell phones cause a lot of problems.

The Internet capabilities (联网功能) of phones will make students absent from their tasks. 【小题2】 In addition to sending text messages, smartphones have email and Internet capabilities. All of these features will distract (使分心) children from their tasks at hand.

【小题3】 The most common means by which the whole class distraction happens is when a cell phone rings during the middle of a class, attracting students’ attention towards the noise. A student with a cell phone may also encourage others to play the game on his cell phone or share information that comes up on the Internet.

The use of phones may contribute to the students’cheating in the exams. Students can take advantage of cell phones’ Internet capabilities to look for answers to questions for tests for which they haven’t studied. Having a palm-sized computer may give students the chance to cheat in exams. 【小题4】

Using a phone may reduce children’s social behavior. If a student has a cell phone, particularly one with an Internet connection, it must reduce his necessity to socially communicate with others. 【小题5】