In our life, everyone is surely to have difficulties. It is the same with me. I still remember how worried I am about my English learning three years ago. I had difficulty follow my teacher in the English class. With my classmates often laughing at me because of my poor English, I decided to do anything. Firstly, I took a part in the English Corner that I met many friends. They shared their methods of learning English with me. Beside, I also found it useful keep English diaries. What’s more, I talked with friends on the Internet and exchanged emails with English. As a result, I made great progresses in learning English.

   When I saw Pamela tonight, she smiled and I smiled back to her. She was looking more _____ than before.

Pamela _____ at the express checkouts (快速结账台) in a busy supermarket. She helps when the selfserve checkout comes across a (n) _____ like no price on products. Usually she has hardly _____ one before another is created.

When I shopped there, _____ there weren’t any problems with the checkout, I called Pamela to the checkout I was _____. My concern was about Pamela. She looked _____ and was under great stress as she _____ moved from one checkout to the next.

I told Pamela that she needed to _____ I told her that it was ______ for her to put herself under such pressure and that we could wait. I ______ her that our expectations as ______ weren’t as severe as the ones she had set for herself. Pamela said she felt ______ because I not only ______ her stress but also talked to her about it. I gently told her things had to ______ I told her I’d be looking out for her in future to see if she’d take my ______.

Well, Pamela has taken it. Tonight, she was still doing her job but there was a ______ . She looked cool and calm. She told me that she shared what I said with her ______ As I walked away from Pamela, I was ______ of myself. Not only have I caused Pamela to think about her stress but also she has ______ her coworkers to do so.

   I have received many Christmas gifts over the years. I remember many of them, from the tape recorder I _____ from my dad in 1975 to the black guitar my wife gave me several years ago. The best gift I ever received was presented to me by a _____. I never even knew his name and I only had contact with him for less than 60 _____. His Christmas present to me changed the way I thought about _____ and about Christmas.

It was several years ago when my wife asked me to meet her at the local _____. They had advertised a kind of _____ for children that she wanted to purchase for our son. We stood with a very large crowd, waiting for the manager to blow the whistle, _____ his employees to cut the shrink-wrap off the box. After a while the whistle was blown. It was like _____ a bucket of bait (鱼饵) into a tank of sharks. I knew this was going to happen.

As the bikes began to _____ decrease in number, I saw my opportunity to wrap my ______ around the corner of one of the boxes. I ______ one box and suddenly felt some mild resistance. I ______ to see one of the largest gentlemen I had ever seen in my life. I felt somewhat ______. Obviously, tattoos (文身) were his hobby.

I started to ______ the box but he gently pushed it back in my direction and back into my hands. He then ______ it into my shopping cart. He looked at me, ______, and said, “Merry Christmas.” My wife and I went to the ______, paid for the bike and went home. All the way home I was thinking that this moment was by far the best Christmas ______ I had ever received. I will never forget the ______ of a stranger and the gentleness of a human heart in a ______ act.

   It’s reported that a male waiter recently poured boiling water over a female customer at a hot pot restaurant after the woman was caught complaining about the waiter’s bad service online. 【小题1】

The female victim, surnamed Lin, reportedly got into an argument with the waiter, surnamed Zhu, when Zhu refused her repeated request for additional soup for her pot. Lin was rushed to hospital and was diagnosed with severe bums on up to 40% of her body. 【小题2】

Many netizens criticized the waiter for being too impulsive and ignoring the possible consequences, but some also accused Lin of being too picky. Meanwhile, some came up with a question worthy of discussion: 【小题3】

Many tragedies are caused by arguments and if the victim can control his or her anger and try to reach a compromise, the tragedies could possibly be avoided. Sometimes so-called “cowardliness” can be a form of self-protection, especially when you are faced with strangers and you know little about their personalities.

【小题4】 When they calm down afterwards, they would regret their “ridiculous” behavior and have to pay the price for the consequences.

In May, a male driver in the southwestern city of Chengdu was captured on film intercepting a woman’s car and dragging her out of her seat, throwing her on the ground, before cruelly kicking her several times on the head, simply because the woman suddenly changed lanes in front of his car.

【小题5】 Forgive others’ mistakes and avoid fueling others’ anger. Accordingly, you may be less likely to suffer from unexpected troubles.