Quiet Virtue: The Conscientious

    The everyday signs of conscientiousness (认真尽责)—being punctual, careful in doing work, self-disciplined, and scrupulous (一丝不苟的) in attending to responsibilities—are typical characteristics of the model organizational citizen, the people who keep things running as they should. They follow the rules, help out, and are concerned about the people they work with. It's the conscientious worker who helps newcomers or updates people who return after an absence, who gets to work on time and never abuses sick leaves, who always gets things done on deadline.

    Conscientiousness is a key to success in any field. In studies of job performance, outstanding effectiveness for almost all jobs, from semi-skilled labor to sales and management, depends on conscientiousness. It is particularly important for outstanding performance in jobs at the lower levels of an organization: the secretary whose message taking is perfect, the delivery truck driver who is always on time.

    Among sales representatives for a large American car manufacturer, those who were most conscientious had the largest volume of sales. Conscientiousness also offers a buffer (缓冲) against the threat of job loss in today's constantly changing market, because employees with this quality are among the most valued. For the sales representatives, their level of conscientiousness mattered almost as much as their sales in determining who stayed on.

    There is an air around highly conscientious people that makes them seem even better than they actually are. Their reputation for dependability influences managers' evaluations of their work, giving them higher evaluations than objective measures of their performance would predict.

    But conscientiousness in the absence of social skills can lead to problems. Since conscientious people demand so much of themselves, they can hold other people to their own standards, and so be overly judgmental when others don't show the same high levels of model behavior. Factory workers in Great Britain and the United States who were extremely conscientious, for example, tended to criticize co-workers even about failures that seemed unimportant to those they criticized, which damaged their relationships.

    When conscientiousness takes the form of living up to expectations, it can discourage creativity. In creative professions like art or advertising, openness to wild ideas and spontaneity (自发性) are scarce and in demand. Success in such occupations calls for a balance, however; without enough conscientiousness to follow through, people become mere dreamers, with nothing to show for their imaginativeness.

Quiet Virtue: The Conscientious

    The everyday signs of conscientiousness (认真尽责)—being punctual, careful in doing work, self-disciplined, and scrupulous (一丝不苟的) in attending to responsibilities—are typical characteristics of the model organizational citizen, the people who keep things running as they should. They follow the rules, help out, and are concerned about the people they work with. It's the conscientious worker who helps newcomers or updates people who return after an absence, who gets to work on time and never abuses sick leaves, who always gets things done on deadline.

    Conscientiousness is a key to success in any field. In studies of job performance, outstanding effectiveness for almost all jobs, from semi-skilled labor to sales and management, depends on conscientiousness. It is particularly important for outstanding performance in jobs at the lower levels of an organization: the secretary whose message taking is perfect, the delivery truck driver who is always on time.

    Among sales representatives for a large American car manufacturer, those who were most conscientious had the largest volume of sales. Conscientiousness also offers a buffer (缓冲) against the threat of job loss in today's constantly changing market, because employees with this quality are among the most valued. For the sales representatives, their level of conscientiousness mattered almost as much as their sales in determining who stayed on.

    There is an air around highly conscientious people that makes them seem even better than they actually are. Their reputation for dependability influences managers' evaluations of their work, giving them higher evaluations than objective measures of their performance would predict.

    But conscientiousness in the absence of social skills can lead to problems. Since conscientious people demand so much of themselves, they can hold other people to their own standards, and so be overly judgmental when others don't show the same high levels of model behavior. Factory workers in Great Britain and the United States who were extremely conscientious, for example, tended to criticize co-workers even about failures that seemed unimportant to those they criticized, which damaged their relationships.

    When conscientiousness takes the form of living up to expectations, it can discourage creativity. In creative professions like art or advertising, openness to wild ideas and spontaneity (自发性) are scarce and in demand. Success in such occupations calls for a balance, however; without enough conscientiousness to follow through, people become mere dreamers, with nothing to show for their imaginativeness.

    A young man went to the local expert(专家) on gems and said he wanted to become a gemologist(珠宝家). The expert turned him down because he feared the youth would not have the patience to learn. The young man asked for a chance. Finally, the expert told the youth, "Be here tomorrow."
    The next morning the expert put a jade(玉) stone in the youth's hand and told him to hold it. The expert then went about his work, cutting, weighing and setting gems. The boy sat quietly and waited.
    The following morning the expert again put the jade stone in the youth's hand and told him to hold it. On the third, fourth and fifth days, the expert asked the young man to do the same thing. On the sixth day, the youth held the jade stone but he could no longer stand(忍受) the silence. "Master, when am I going to learn something?" he asked. "You will learn." the expert said and went about his business.
    Several more days went by and the youth almost lost his patience. But one morning as the master put the stone in the youth's hand, the young man said without looking at his hand, "This is not the same jade stone!" "You have begun to learn." said the master.
    Practice makes perfect. The experience we learned from practice teaches us and develops our abilities. Experience is the best teacher. Even the most successful person had no absolute confidence once. It is experience that gives people confidence. The truth is: if you do the work and gain the experience, you'll have more confidence because you'll actually know what you're doing.

    A young man went to the local expert(专家) on gems and said he wanted to become a gemologist(珠宝家). The expert turned him down because he feared the youth would not have the patience to learn. The young man asked for a chance. Finally, the expert told the youth, "Be here tomorrow."
    The next morning the expert put a jade(玉) stone in the youth's hand and told him to hold it. The expert then went about his work, cutting, weighing and setting gems. The boy sat quietly and waited.
    The following morning the expert again put the jade stone in the youth's hand and told him to hold it. On the third, fourth and fifth days, the expert asked the young man to do the same thing. On the sixth day, the youth held the jade stone but he could no longer stand(忍受) the silence. "Master, when am I going to learn something?" he asked. "You will learn." the expert said and went about his business.
    Several more days went by and the youth almost lost his patience. But one morning as the master put the stone in the youth's hand, the young man said without looking at his hand, "This is not the same jade stone!" "You have begun to learn." said the master.
    Practice makes perfect. The experience we learned from practice teaches us and develops our abilities. Experience is the best teacher. Even the most successful person had no absolute confidence once. It is experience that gives people confidence. The truth is: if you do the work and gain the experience, you'll have more confidence because you'll actually know what you're doing.

    A young man went to the local expert(专家) on gems and said he wanted to become a gemologist(珠宝家). The expert turned him down because he feared the youth would not have the patience to learn. The young man asked for a chance. Finally, the expert told the youth, "Be here tomorrow."
    The next morning the expert put a jade(玉) stone in the youth's hand and told him to hold it. The expert then went about his work, cutting, weighing and setting gems. The boy sat quietly and waited.
    The following morning the expert again put the jade stone in the youth's hand and told him to hold it. On the third, fourth and fifth days, the expert asked the young man to do the same thing. On the sixth day, the youth held the jade stone but he could no longer stand(忍受) the silence. "Master, when am I going to learn something?" he asked. "You will learn." the expert said and went about his business.
    Several more days went by and the youth almost lost his patience. But one morning as the master put the stone in the youth's hand, the young man said without looking at his hand, "This is not the same jade stone!" "You have begun to learn." said the master.
    Practice makes perfect. The experience we learned from practice teaches us and develops our abilities. Experience is the best teacher. Even the most successful person had no absolute confidence once. It is experience that gives people confidence. The truth is: if you do the work and gain the experience, you'll have more confidence because you'll actually know what you're doing.

—Me too. The character of the town is well ______.

—Sure. I ______ a report at home.