读短文，按要求完成下列各题题。第1题为判断正误；第2、3 题为回答问题；第4题在空白处填入一个单词；第5题为对划线部分英译汉。
I'm Leo. There is an artist in my family. She is Lisa. Lisa likes drawing a lot. Here are her three drawings (图画).
There is an animal in the first drawing. It has two big eyes, a big mouth and two small ears. It has long arms and long legs. It is black and white. There are some apples in its hands. It looks very happy. What is it? I don't know, but Lisa says it is a panda.
There is a woman in the second drawing. She is thin. She has straight blonde hair, a small mouth, a big nose and two big eyes. She looks angry (生气的). Who is she? Lisa says she is our mom. But Mom has curly blonde hair, small eyes and a small nose.
There is an animal in the third drawing, too. Its head is an apple. Its hair and tail (尾巴) are leaves (树叶). It has a long mouth, and it is a banana. Its four legs are carrots. What is it? Lisa says it i s a horse (马), but it doesn't look like a horse.
Lisa is really a great artist, isn't she?
aint(投诉)，and the airline have promised to _______the matter． 