When you're willing to ask for what you want but don't insist on getting it, there are some potential hidden benefits as well. For example, you sometimes 1 the sympathy and generosity in others.

    Several years ago, I arrived in Mumbai very late one evening. 2 having a confirmed reservation, the hotel was overbooked and was 3 people away. The man in front of me was angry and became very 4.

    He insisted on getting his way---but there were no 5. He stormed out, defeated and angry. He was totally 6 to the fact that it wasn't the receptionist's 7. It wasn't personal.

    I walked up to the receptionist and said8, “I really understand your9 and don't blame you a bit. I would 10 it so much if you would help me. I know you don't have any rooms here, but could you help me find another 11 close by?” I thought it was wise to ask---as long as I didn't 12.

    Hearing my words, she was 13. Remarkably, she said she had some great news, She had completely 14 that fact that one of the guests had to leave in an 15 and wouldn't be back. It turned out the most expensive room! Because I had been so 16, she gave it to me at lower rate.

    The question is, why didn't she 17 this empty room and give it to the angry man in front of me? I think the answer is pretty 18. His insistence pushed her away and may have even 19 to her “forgetfulness”. When I was talking to her, however, she relaxed and felt less 20. Her memory returned and I ended up getting a few hours of much-needed sleep.

    So be sure to ask for what you want, but don't insist on getting it.

网络﹣我们成长的新空间

材料一：互联网将地球缩成一张小小的网，在这张网里，你可以发布信息、浏览新闻、寻医问药，可以在线购物、进行网上股票交易，网络交往的缤纷色彩和无穷魅力，吸引着我们去探索这个神奇的世界。

材料二：近来，越来越多中学生开始带手机上学，有些学生利用手机上网，聊QQ，玩游戏，更有甚者利用手机上网浏览不良信息，深受其害。

结合所学知识，回答下列问题。

增加：在缺词处加一个漏字符号（∧），并在此符号下面写出该加的词。

删除：把多余的词用斜线（＼）划掉。

修改：在错的词下划一横线，并在该词下面写出修改后的词。

注意：1.每处错误及其修改均仅限一词；2.只允许修改10处，多者（从第11处起）不计分。

    Everyone needs help.Often there are some cases that we help ourselves indirect in helping others.Last month, Tom asked for me to help him with his math.In order to help him,I go over the textbook again and again,and did lots of exercises.To his surprise,some difficult problems that I could not understand before worked out by myself.After a month,with my help,Tom made great progresses in math,too.Such a experience enabled me to realize that help others also does good to ourselves.So when others is in trouble,never hesitate to help them.

例：“冰，水为之而寒于水”