Yesterday I was a bit early for an appointment so I stopped in at McDonald's for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was impossible to please!

The young girl was sweaty and nearly in tears. I only wanted coffee but I liked lots of milk in it. I really didn't want to be difficult so I said,“You go ahead and add lots of milk and if it's not enough, I'll ask for more. ” She smiled. She made a perfect coffee. I left her two pieces of candy as a tip.

I went to her supervisor and let the leader know how well she handled such a difficult customer ahead of me. More of that needs to be done for young people starting out - probably the first job. '

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I'd still be crying too.

Comments posted by molliecat on July 29

READERS' COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激)probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you ! kiwicat wrote: My sons both have dreadful(糟透了的)first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder(提醒物)that we can be more tolerant and thankful to those who offer front-line customer service. mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness,So many good lessons you have earned are shared. Blessings, dear molliecat.

   In the town of Whitesburg, Kentucky, Mick Polly, who lives with his teenage daughter Carolina in a white house, is known as the bike man. Over the past five years, Mick has built hundreds of _______ for needy kids.

One day, a 13-year-old boy with a(n) _______ bike walked by Mick’s house. “When I was working in my _______, he approached me, saying he had an accident, and asked if I could _______ it, “says Mick. The boy left his bike to Mick who asked friends _______ the Internet if they had the missing _______. The town’s former police chief saw the _______ and donated two used bicycles. Mick took parts from each to _______ a new set of wheels for the boy.

Soon after, Mick, who owns a toy business, repaired a bike for the boy’s brother and assembled（组装）one for his sister. _______ spread, and within the year, he had fixed up dozens of bikes for local kids whose parents couldn’t ________ to buy new ones. “People were always dropping off bikes day and night,” says Mick.

Mick ________ these bikes and bike parts in his garage. “I ________ the good tires or the handlebars or the seat and use them, “he says. So far, the bike man has repaired hundreds of bicycles and ________ nearly 700 newly constructed bikes. They’re ________, but the kids must agree to two things: They’ve got to “remember who is ________ them”, and they’ve got to try in school. If a kid’s grades are ________, Mick willrequire a teacher’s ________ “saying that you're doing your best”.

Mick also ________ the bikes will get kids off the sofa. “When I was growing up, we all ________ our bikes, “he says. ”________ these kids can get some exercise. ”