Yesterday I was a bit early for a date so I stopped in at McDonald’s for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was hard to please!
The young girl was sweaty and near tears. I only wanted coffee but I liked lots of milk in it. I really didn’t want to be difficult so I said, “You go ahead and add lots of milk and if it’s not enough, I’ll ask for more.” She smiled. She made a perfect coffee. I left her two pink candies as a tip (小费).
I went to her supervisor and let the leader know how well she dealt with such a difficult customer ahead of me. More of that needs to be done for young people starting out — probably the first job.
I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I’d still be crying too.
Comments posted by molliecat on July 29, 2018
READERS’ COMMENTS
FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激) probably made her day.
Mish wrote: How dear you were to lend support there, dear molliecat. Love you!
Kiwicat wrote: My sons both have very unpleasant first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder (提醒物) that we can be more thankful to those who offer front-line customer service.
Mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness. So many good lessons you have earned are shared. Blessings, dear molliecat.
【小题1】Why did the writer have a coffee at McDonald’s?
A.Because she arrived for the date ahead of time. |
B.Because her date was delayed. |
C.Because she wanted some coffee to calm down for the date. |
D.Because the coffee at McDonald’s was very cheap. |
【小题2】What does the underlined word “supervisor” in Paragraph 3 mean?
A.A person in charge. | B.A person in need. |
C.An elderly customer. | D.A reader of a website. |
【小题3】The readers think that the writer’s attitude toward the young girl is __________.
A.negative | B.optimistic |
C.helpful | D.moving |
【小题4】The passage is most likely to be taken from __________ .
A.a website | B.a practical guide |
C.a newspaper | D.a textbook |