Having lost my job, I was feeling a little blue. While walking on the street one day, I heard piano music and singing 【小题1】 ( rise) above the noise of the people. I walked up the street to find out 【小题2】 it was coming from. Then I saw a young lady sitting at a piano.

She was singing songs about love, having 【小题3】 (confident) and keeping on trying,【小题4】 made me a little comfortable. I stood there 【小题5】 ( quiet), watching her playing at such a crowded square. I thought she must be brave enough 【小题6】 ( perform) before so many people. I walked over and told her how good her music sounded. “ I’ve gone through a hard time recently, but you’ve made me 【小题7】 ( hope) again. Thank you,” I said to her. She replied, “ I’m glad that I could help you. I’ve seen lots of unhappy people around and I wish to cheer 【小题8】 (they) up by playing music. You should smile more and lift your head up.” She added, “ Opportunity 【小题9】 (come) in different ways and if your head is down, you might not see it.”

I smiled at her, realizing that no difficulties could keep me 【小题10】 going on.

Through my years of school life, I've learned that if we are to make 【小题1】 difference in life, it's important that we should begin with small things. Just as the saying goes,“Small gains bring great wealth. ”

I still remember three years ago when I 【小题2】（admit）into this school. 【小题3】（face）with so many new things to learn, I was overcome with fear and didn’t know 【小题4】 to do. Noticing my state of 【小题5】（puzzle）, my class teacher, Ms. Li, told me that by just focusing my attention 【小题6】 small things, I could make progress 【小题7】（gradual）. Keeping her 【小题8】（word）in mind, I set to and began to make steady improvements.

This experience has taught me that, as well as 【小题9】（aim） high in life, we should also care about every small thing, which can make 【小题10】（we） success possible.

   As a waitress I have met and seen all types of people. I think it is _____ that brings us all together. I was about to _____ my job one afternoon and go home when a family came in.

As they sat down, they _____ that they were on their way home. And they added they just had enough money to buy their children only a _____ snack and that all they needed was _____ I showed them a few things on the menu and _____ them what they would like.

As I walked away to _____ their order, I just couldn’t _____ to see this family leaving,_____ with just a snack and some water!______ , I asked some of the other waitresses to ______ me in helping this family. They ______ because they knew I was kind when it came to ______ others. It made them feel good too. So I ______ to the table and told them that they could order what they wanted because it would be paid by some ______ strangers. At first, they didn’t know what to say, but then they looked at the ______ to see what was on offer. They then ______ accepted the meal and said “Thanks” with smiles.

When they left, all I could see was the ______ on their faces. With tears in my eyes, I wished them a ______ trip. I learnt that with every kind ______ , you can get to know a person, and the feeling it gives flows both ways.

   Yesterday I was a bit early for a date so I stopped in at McDonald’s for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was hard to please!

The young girl was sweaty and near tears. I only wanted coffee but I liked lots of milk in it. I really didn’t want to be difficult so I said, “You go ahead and add lots of milk and if it’s not enough, I’ll ask for more.” She smiled. She made a perfect coffee. I left her two pink candies as a tip (小费).

I went to her supervisor and let the leader know how well she dealt with such a difficult customer ahead of me. More of that needs to be done for young people starting out — probably the first job.

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I’d still be crying too.

Comments posted by molliecat on July 29, 2018

READERS’ COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激) probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you!

Kiwicat wrote: My sons both have very unpleasant first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder (提醒物) that we can be more thankful to those who offer front-line customer service.

Mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness. So many good lessons you have earned are shared. Blessings, dear molliecat.