根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

How to communicate effectively

    Effective communication is a must for everyone who hopes to be successful. It helps express your thoughts and improves your career prospects (前景) as well as strengthens relationships. Therefore, it's necessary to work hard to improve your communication skills.

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    Before you are ready to talk to a group of people, you should think about what you are going to talk about. Although a printed copy of a speech may not be always necessary, highlighting a few important issues in your mind is a must. {#blank#}2{#/blank#} And it reduces the possibilities of getting away from the main issues.

Choose your words

    Choice of words is the most important part of any communication. Simple, clear words are appropriate for the issue you are discussing. Needless to say, words that could make your audience unpleasant are best kept out of the communication. Most people tend to be careful about their language while at work. {#blank#}3{#/blank#} This may hurt your loved ones beyond your imagination.

Body language

    Many people use body language by mistake and end up making a fool of themselves. Body language means keeping eye contact and using hand gestures only wherever required. {#blank#}4{#/blank#} This will make your talk more of a stage performance and defeat its purpose.

Listen and concentrate

    Communication is an exchange of ideas. Once you are done with your part, listen carefully to what other people plan to say. {#blank#}5{#/blank#}  Get rid of all distractions (分散注意力的事物) such as a phone before you begin communication. A distraction not only disturbs your focus, but it also causes your audience's attention to wander.

书面表达

假设你是李华，是校英语俱乐部的成员。英语俱乐部下次交流的话题是My Hero，请你写一篇英语发言稿，介绍你班身残志坚的同学——王跃。内容包括：

1). 他不能正常地走路； 2). 他对待生活和学习的态度； 3). 你敬佩他的原因。

注意：1. 词数120左右；2. 可以适当增加细节，以使行文连贯。

Dear friends,

    ……

    That's all. Thank you.