Thank you for spending time finishing this questionnaire (问卷). We are always trying to improve the service in our shop and we will thank you for what you tell us. The manager will use the results of these questionnaires to raise our standards (标准).

Please tick one

Speed of service:      Information given:

Excellent (√)     Excellent

Good               Good         (√)

Poor                 Poor

Quality of service:    Things you bought:

Excellent           Excellent  (√)

Good         (√)    Good        

Poor                  Poor    

How old are you?

Underline one of these under 20 21-34 35-48 49-64 65+

Are you    Male / Female?

How often do you shop at Alec Electrics? Underline one of these once a month once every six months once a year Did you buy any of these things?

Underline what you have bought Computer Mobile Phone Television DVD Player Camera CD Player Video Camera