I've come to the conclusion that I'm terrible at saying "No". For example，last Sunday I was sitting at my desk alone，totally ________ in my own business，when a colleague of mine phoned and asked me to get involved in ________ with her. I found myself getting all caught up in her enthusiasm and didn't want to ________ her. So I said "Sure，why not？" even before the talk ________

I found myself agreeing，without giving any ________ whether it was worth doing. We are both window-shoppers who go to shops but buy nothing and ________ a whole day in the street. Actually，I hardly have any time to spare because I am very busy ________  my normal job-I've also got a book to write，a business to ________ and a family to look after. And then there are my other projects to ________—my voluntary work and a couple of other interesting investments that I want to _________.I'm going to have to be more ruthless（残酷无情的）and not just agree to _________  people ask me to get involved in. In other words，I'm going to have to get _________ at saying "No". Usually I hate saying "No"，because having to disappoint someone usually _________ me. Now I realize _________  I haven't learned to say "No"，I've been feeling very _________.

We had better do what we think is right and what we are _________ to do. Sometimes it does not seem that bad to _________ others. In my case, if I _________ want to be involved in it, I' ll pay more _________ to it and do it quite well I' ll be enthusiastic and motivated and do something that is good for everyone and everyone will be happy. It' ll be a win-win _________. What's not good about that? So sometimes, we have to say "No".

Being responsible is actual not that difficult. I used to think it was hard to growing up into a responsible member of society. An incident happening in a rainy Sunday afternoon changed my attitude. I was on my way to the bookstore and was waiting for the green light while a girl was knocked down by passing car，which drove off quickly. A man immediately gave her first aid and I had joined in without hesitation. Soon many help was given to the girl. Because we sent her to the nearest hospitals in time, she was able to receive proper treatment. Not badly injured, he expressed gratitude to those giving help. Comparing with the escaped driver, I was proud of what I did.

   I have received many Christmas gifts over the years. I remember many of them, from the tape recorder I _____ from my dad in 1975 to the black guitar my wife gave me several years ago. The best gift I ever received was presented to me by a _____. I never even knew his name and I only had contact with him for less than 60 _____. His Christmas present to me changed the way I thought about _____ and about Christmas.

It was several years ago when my wife asked me to meet her at the local _____. They had advertised a kind of _____ for children that she wanted to purchase for our son. We stood with a very large crowd, waiting for the manager to blow the whistle, _____ his employees to cut the shrink-wrap off the box. After a while the whistle was blown. It was like _____ a bucket of bait (鱼饵) into a tank of sharks. I knew this was going to happen.

As the bikes began to _____ decrease in number, I saw my opportunity to wrap my ______ around the corner of one of the boxes. I ______ one box and suddenly felt some mild resistance. I ______ to see one of the largest gentlemen I had ever seen in my life. I felt somewhat ______. Obviously, tattoos (文身) were his hobby.

I started to ______ the box but he gently pushed it back in my direction and back into my hands. He then ______ it into my shopping cart. He looked at me, ______, and said, “Merry Christmas.” My wife and I went to the ______, paid for the bike and went home. All the way home I was thinking that this moment was by far the best Christmas ______ I had ever received. I will never forget the ______ of a stranger and the gentleness of a human heart in a ______ act.