As the saying goes, "Roses given, fragrance in hand. " I am always in the_________of giving money to every beggar or homeless person I pass by. My friends say it is not good to________them. We may come across beggars or________people begging every day and all beggars have their ability to survive. It annoys them that I never listen.

On a________day, my friend and I were walking to the_________when I passed a beggar lady. I had seen her several times before and had always given her a few_________. That day, I gave her 2 euros. I was waiting for the bus and reading a book when I_________to see that lady standing in front of me. She_________me a piece of paper covered in a plastic bag to prevent it from getting_________. She stood there, looking at me__________. Putting my book__________, I took the paper, which said she and her family had to_________their country because of floods, and she was  _________to support them. She had got a bit of money,___________she needed another 5 euros to get home. I   _____in my pockets and found 20 cents. My friend________a 5-euro note. I asked her to give it to the lady, and said that I would_________the money the next day. When she got the money, the lady hugged us and said thanks again and again, and went on her way. Later on the bus, I__________where her home was and how she had gotten there. In her story,I felt that my friend and I would always remain part of it as the_________, who helped her get home on a rainy day. But for me, helping a stranger did bring me happiness, giving me a pleasant__________.

   Summertime has always been my absolute favorite time of the year. When I was in school，I just lived for the long summer holidays when I could play with my friends and my sister all day at our ease. Everyone has different associations with summer. For some，they think of the smell of freshly cut grass，for some it's lying on a beach reading a book and for others it might be the taste of lemonade or ice cream. I am so happy to be spending this summer with my family and childhood friends here in the Highlands of Scotland after a year away in France.

One of my favorite things to do in summer is go to see the Highlands. These events happen all across the Highlands and Islands of Scotland over the summer and are a great chance for friends and families to get together and support the local community. A Highland Games event is a big gathering with food stalls（货摊），fair games for children and sports competitions. Many of the sports are very specific to Scottish tradition such as "caber toss". This is a competition in which the competitors attempt to lift a full-length tree log and throw it into the air. The oldest Highland Games of Scotland are now an iconic（象征性的）part of the Scottish summer.

Summer just would not be complete for me without my favorite fruit-strawberries. Here in the Highlands，strawberries are grown as one of the best-sellers over the summer months and one thing I love to do on a warm summer afternoon is to pick some strawberries to eat with cream at the end of the day. If you come here，I think you will fall in love with them.

   I was reading an article the other day about a man by the name of Steven Callahan. In 1982, he was crossing the Atlantic Ocean alone in his sailboat when it _____ something and sank. He was out of the shipping lanes and _____ in a life raft, alone. He had few _____ and his chances of survival were small. Yet when three _____ found him seventy-six days later, he was _____ 一 much skinnier than he was when he started.

His account of how he survived was _____ Somehow he managed to catch fish and even made a device to make fresh water from sea water. The most remarkable thing, _____, was how he managed to keep himself _____ when all hope seemed lost. _____ how often he must have thought there was no point in continuing with the ______ He was suffering a great deal. His life raft was punctured (刺破) and even after trying for more than a week to ______ it, it was still leaking air and it was wearing him out to keep pumping it up. He was hungry, totally exhausted.______ would have seemed to be the only choice.

Whenever you read about people who ______ these kinds of situations, you will ______ that they do something with their minds ______ give them the courage to keep going. However, there are many people in similarly hopeless situations that give in or go ______. The survivors do something with their ______ that help them find the courage to carry on.

For Callahan, he wrote simply, “I told myself I could ______ it. Compared to what those have been through, I was ______. I told myself these things over and over.”

Next time when it seems as if your own goals are far-off or when your problems seem too overwhelming, repeat that ______ over and over again, “I can handle it. I can handle it.”

   I was at the post office early that morning, hoping to be in and out in a short while. Yet, I _____ myself standing in a queue that went all the way into the hallway. I had never seen so many people there on a weekday. It seemed someone might have made an announcement, _____ customers to carry as many packages as they could and bring them in when I needed to have my own package _____. The queue moved very slowly. My patience ran out and I got _____. The longer it took, the angrier I became. When I got to the counter finally, I finished my _____ quickly and briefly, and then walked past the queue that was then extending past the front door.

“Excuse me,” I said, trying not to be too pushy. Several people had to move _____ to make room for me to get to the _____.

I stepped out, complaining about the _____ conditions. Thinking I was going to be late for my dentist appointment, I headed into the parking lot.

A woman was coming across the parking lot in my direction. She was walking with determination, and each step sounded very heavy. I _____ that she looked as if she breathed fire. It stopped me in my tracks. I ______ myself and it wasn’t pretty. Had I looked like that? Her body language said that she was having a ______ day. My anger melted away. I wished I could wrap her in a hug but I was a ______. So I did what I could in a minute ______ she hurried past me — I smiled. In a second everything changed. She was astonished, then somewhat ______. Then her face softened and her shoulders ______. I saw her take a deep breath. Her pace slowed and she ______ back at me as we passed each other.

I continued to smile all the way to my ______. Wow, it’s amazing what a simple smile can do.

From then on, I became aware of people’s ______ and my own, the way we show our feelings. Now I use that ______ every day to make me ______ that when facing the world, I can try a smile.

   Yesterday I was a bit early for an appointment so I stopped in at McDonald's for a coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was impossible to please!

The young girl was sweaty and nearly in tears. I only wanted coffee but I liked lots of milk in it. I really didn't want to be difficult so I said,“You go ahead and add lots of milk and if it's not enough, I'll ask for more. ” She smiled. She made a perfect coffee. I left her two pieces of candy as a tip.

I went to her supervisor and let the leader know how well she handled such a difficult customer ahead of me. More of that needs to be done for young people starting out - probably the first job. '

I remember how hard it was. I would have run away crying and quit, if it had been me yesterday serving those customers. I'd still be crying too.

Comments posted by molliecat on July 29

READERS' COMMENTS

FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation (感激)probably made her day.

Mish wrote: How dear you were to lend support there, dear molliecat. Love you ! kiwicat wrote: My sons both have dreadful(糟透了的)first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder(提醒物)that we can be more tolerant and thankful to those who offer front-line customer service. mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness,So many good lessons you have earned are shared. Blessings, dear molliecat.