I was at the post office early that morning, hoping to be in and out in a short while. Yet, I _____ myself standing in a queue that went all the way into the hallway. I had never seen so many people there on a weekday. It seemed someone might have made an announcement, _____ customers to carry as many packages as they could and bring them in when I needed to have my own package _____. The queue moved very slowly. My patience ran out and I got _____. The longer it took, the angrier I became. When I got to the counter finally, I finished my _____ quickly and briefly, and then walked past the queue that was then extending past the front door.

“Excuse me,” I said, trying not to be too pushy. Several people had to move _____ to make room for me to get to the _____.

I stepped out, complaining about the _____ conditions. Thinking I was going to be late for my dentist appointment, I headed into the parking lot.

A woman was coming across the parking lot in my direction. She was walking with determination, and each step sounded very heavy. I _____ that she looked as if she breathed fire. It stopped me in my tracks. I ______ myself and it wasn’t pretty. Had I looked like that? Her body language said that she was having a ______ day. My anger melted away. I wished I could wrap her in a hug but I was a ______. So I did what I could in a minute ______ she hurried past me — I smiled. In a second everything changed. She was astonished, then somewhat ______. Then her face softened and her shoulders ______. I saw her take a deep breath. Her pace slowed and she ______ back at me as we passed each other.

I continued to smile all the way to my ______. Wow, it’s amazing what a simple smile can do.

From then on, I became aware of people’s ______ and my own, the way we show our feelings. Now I use that ______ every day to make me ______ that when facing the world, I can try a smile.